Kylie Rustan
Clarksville,TN
Summary
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Effective at using strong attention to detail and an organized approach to verify prescriptions, check quality, adjust lenses and frames and complete fittings for new corrective devices.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispensing Optician Apprentice
National Vision, Inc.
09.2022 - Current
- Trained new staff on optical dispensing procedures and customer engagement techniques.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Optometric Technician
National Vision, Inc.
09.2022 - 08.2023
- Pre-testing for Optometrists. Front desk work (answering phones, making appointments, troubleshooting customer issues)
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Supervisor
Sodexo/University
07.2022 - 09.2022
- Trained staff on proper food handling techniques and customer service standards to enhance team performance.
Barista/Cashier
Alladin Food Services
01.2021 - 05.2022
- Maintained cleanliness of work areas, adhering to sanitation guidelines consistently.
- Prepared and served food in compliance with health and safety regulations.
Bartender/Server
Pinks
07.2020 - 09.2020
- Mix drinks
- Serve food
- Stock fridges
Building Materials Sales Associate
Menards
09.2015 - 02.2017
- I worked with the construction industry in my department. Estimated buildings, fencing and various interior projects. In this job I built relationships with various construction companies and farmers to aid in completing their projects.
Retail
Shopko
03.2015 - 08.2015
- Customer service desk person, handled the cash drawers, returns, and general cashier duties. I was also a main truck unloader.
Retail Associate
ALCO
07.2014 - 02.2015
- Responsibilities
- Maintenance, Cashier, Stocking, Truck team, New employee trainer, cart retriever, propane exchange personnel, customer service. After a while I took on finding some of the negative on hands and did the price changes by myself.
- Accomplishments
- I came up with the idea of how we now do price changes. I took every challenge my boss and superiors gave me and completed them with excellence. I ended up memorizing where just about everything was in the store.
- Skills Used
- Customer service, problem solving, ability to follow directions, ability to work without specific instructions, multi-tasking abilities, the ability to make a customer happy with substitution.
Education
High School Diploma - undefined
Central High School
Grand Junction, CO01.2014
Skills
- Achieved high levels of customer satisfaction through proficient beverage service Boosted sales by implementing strategic upselling and product promotion techniques Improved service speed by optimizing food preparation processes Maintained a clean and organized work environment, enhancing overall operational efficiency Fostered customer loyalty through outstanding service delivery Increased retail sales through innovative merchandising strategies Managed cash handling processes, ensuring financial accuracy Enhanced kitchen operations by working closely with culinary staff Contributed to a positive dining experience as a busser Supported optical services with a focus on patient-centered care Delivered quality patient care and administrative support as a medical receptionist for one year
Certification
- Optometric Technician
- October 2022 to Present
Timeline
Dispensing Optician Apprentice
National Vision, Inc.
09.2022 - Current
Optometric Technician
National Vision, Inc.
09.2022 - 08.2023
Supervisor
Sodexo/University
07.2022 - 09.2022
Barista/Cashier
Alladin Food Services
01.2021 - 05.2022
Bartender/Server
Pinks
07.2020 - 09.2020
Building Materials Sales Associate
Menards
09.2015 - 02.2017
Retail
Shopko
03.2015 - 08.2015
Retail Associate
ALCO
07.2014 - 02.2015
High School Diploma - undefined
Central High School