Kylie Spoon
RUTHER GLEN,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Service Writer
Walmart
02.2008 - 12.2023
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Department Manager
Walmart
02.2008 - 12.2023
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
High School Diploma -
Massaponax High School
Fredericksburg, VA06.2007
Skills
- Status Reports Maintenance
- Warranty Processing
- Order Preparation
- Customer Service
Affiliations
- Volunteer/foster with Old Dominion Humane Society
Timeline
Service Writer
Walmart
02.2008 - 12.2023
Department Manager
Walmart
02.2008 - 12.2023
High School Diploma -
Massaponax High School