Kylie Tipton
Columbus,OH
Summary
Detail-oriented Assistant Store Manager recognized for effective operations management and KPI tracking. Skilled in resolving customer inquiries and enhancing relationships with vendors to ensure smooth business operations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
Columbus, OH
06.2022 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels for enhanced efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed and maintained strong relationships with vendors to facilitate timely repairs and maitenance.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
- Ensured excellent customer experience by resolving inquiries and addressing concerns promptly.
- Collaborated with management to create promotional strategies that increased store visibility and engagement.
Customer Service Representative
Discover
New Albany, OH
09.2018 - 06.2022
- Streamlined complaint resolution processes, improving response times and enhancing customer experience.
- Mentored junior representatives, providing guidance on best practices for delivering exceptional customer service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Store Manager
Chipotle
Dublin, OH
05.2016 - 09.2018
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and food safety protocols.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Enhanced team performance through regular feedback and development sessions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Groveport Madison High School
Groveport, OHSkills
- Customer service
- Operations oversight
- KPI tracking
- Professionalism
Timeline
Assistant Store Manager
Extra Space Storage
06.2022 - Current
Customer Service Representative
Discover
09.2018 - 06.2022
Store Manager
Chipotle
05.2016 - 09.2018
High School Diploma -
Groveport Madison High School