Kylie Tucker
Radcliff,KY
Summary
hostess with expertise in guest management and reservation optimization. Committed to enhancing the dining experience through effective communication and conflict resolution.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Host
Texas Roadhouse
Elizabethtown, KY
06.2023 - Current
- Facilitated smooth restaurant operations by managing guest seating and coordinating server activities.
- Answered phone calls to take reservations efficiently during busy shifts.
- Ensured dining area cleanliness while monitoring guest satisfaction levels regularly.
- Greeted guests and accurately gathered information for seating logistics, including waitlist management.
- Collaborated with team members to address special accommodations for families and guests with needs.
- Resolved conflicts between customers swiftly to maintain a positive dining environment.
- Processed payments accurately while assisting other departments as required, such as bussing tables.
- Provided exceptional customer service by anticipating needs and addressing inquiries promptly.
CNA Student
ectc/ helmwood Healthcare Center
Elizabethtown, Kentucky
11.2024 - 11.2024
- Monitored vital signs and documented observations, ensuring timely reporting to nursing staff.
- Assisted patients with personal hygiene and daily activities, enhancing quality of life.
- Collaborated with healthcare professionals to create effective patient care plans.
- Maintained cleanliness of patient areas by changing linens and addressing spills promptly.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Educated patients on health management strategies to encourage proactive wellness.
- Participated in training for new nursing assistants, contributing to skill development.
- Ensured safety by regularly checking equipment and adhering to infection control policies.
Education
High School Deploma -
North Hardin High school
Radcliff, KY11-2024
SRNA/ CNA Certifacation - CNA Clinicals At Helmwood Healthcare Center
ECTC/ Helmwood Healthcare Center
Elizabethtown, KY11-2024
Skills
- Guest management and reservation optimization
- Conflict resolution and training facilitation
- Service coordination and customer relationship management
- Team collaboration and communication skills
- Time management and problem solving
- Stress tolerance and professionalism
- First aid training and patient care
- Vital signs monitoring and hygiene assistance
- Infection control and wound care
- Effective communication and HIPAA compliance
Certification
CNA
Timeline
CNA Student
ectc/ helmwood Healthcare Center
11.2024 - 11.2024
Host
Texas Roadhouse
06.2023 - Current
High School Deploma -
North Hardin High school
SRNA/ CNA Certifacation - CNA Clinicals At Helmwood Healthcare Center
ECTC/ Helmwood Healthcare Center