KYLIE WILLIAMS
Tuscaloosa,AL
Summary
- Proactive Medical Receptionist, Security Officer, and Golf Shop Attendant with extensive experience in patient scheduling, emergency response, and customer service. Skilled in EMR/EHR, insurance verification, and maintaining confidentiality. Brings strong collaboration and cash handling abilities to enhance team operations and patient satisfaction.
- Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using advancedmd appointment scheduling system to manage over 240 or more patients weekly. Organized and accurate in managing patient flow.
Overview
6
6
years of professional experience
Work History
MEDICAL RECEPTIONIST
Crimson Care
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Security Officer
Allied Universal Security Services
04.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Golf Shop Attendant
TALL PINES GOLF CLUB
03.2019 - 01.2024
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
Education
High School Diploma -
AMERICAN CHRISTIAN ACADEMY
Tuscaloosa, AL05.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Electronic Medical Records
- EMR / EHR
- Computer Proficiency
- Cash Handling
- Collaboration and Teamwork
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- HIPAA Guidelines
- Payment Collection
- Insurance Verification
Timeline
MEDICAL RECEPTIONIST
Crimson Care
06.2024 - Current
Security Officer
Allied Universal Security Services
04.2023 - 05.2024
Golf Shop Attendant
TALL PINES GOLF CLUB
03.2019 - 01.2024
High School Diploma -
AMERICAN CHRISTIAN ACADEMY
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