Kylin Massner
Bethel,OH
Summary
Cheerful team member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
12
12
years of professional experience
3
3
Certification
1
1
year of post-secondary education
Work History
Pharmacy Technician
Sardinia Pharmacy
Sardinia, Ohio
08.2019 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Shift Manager
Country Inn Restaurant
Mount Orab, Ohio
07.2011 - 12.2019
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Medical Assistant
Premier Pain Treatment Institute
Mount Orab, Ohio
05.2019 - 08.2019
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Waitress
Butterbees Bar & Grill
Mount Orab, Ohio
07.2015 - 12.2017
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
No Degree - Nursing
Shawnee State University
Portsmouth, OHAssociate Degree in Nursing - Nursing
Southern State Community College
Hillsboro, OH 08.2021 - Current
Allied Health Certification - Allied Health
Grant Career Center
Bethel, OH09.2018
Skills
- Recordkeeping and Documentation
- Relationship Building
- Dispensing Medications
- Cash Register Operations
- High Energy and Stamina
- Team Player
- Food Safety Standards
Certification
- ExCPT- Certified Pharmacy Technician
Certification # T9C6M7A8
- CPT - Phlebotomy Technician
Certification # A4R6P7E6
- CET - EKG Technician
Certification # L2J3M8W2
Timeline
Associate Degree in Nursing - Nursing
Southern State Community College
08.2021 - Current
Pharmacy Technician
Sardinia Pharmacy
08.2019 - Current
Medical Assistant
Premier Pain Treatment Institute
05.2019 - 08.2019
Waitress
Butterbees Bar & Grill
07.2015 - 12.2017
Shift Manager
Country Inn Restaurant
07.2011 - 12.2019
No Degree - Nursing
Shawnee State University
Allied Health Certification - Allied Health
Grant Career Center
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