Kym Manns-Bates
Coweta,OK
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Coweta, OK
08.2023 - Current
- Counseled patients on proper medication usage and potential side effects.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
SR. ACCOUNT MANAGER
Young Innovations
Algonquin, IL
02.2021 - 10.2024
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Increased engagement by 35% in 6 months, which improved customer satisfaction by 10%.
- Produced sales documents, finalized deals and filed records.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
- Established strong relationships with decision-makers and influencers within client organizations.
- Leading the strategic account team as the quarterback, I have full ownership of client happiness and service delivery.
- Influencing client up-sell opportunities by utilizing your consultative selling skills and recommending solutions to meet key client needs.
- Developing and delivering quarterly and annual reports to clients on their dental trends and financial performance, and facilitating the identification of client cost-saving opportunities.
- Formulating responses to Requests for Proposals (RFPs) through collaboration with primary internal partners, such as underwriting.
- Executing client renewals by building relationships with key client partners, and asking questions that lead to mutually beneficial, innovative dental benefit plan designs.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
Outside/Senior Inside Sales Representative
Dentsply Sirona Implants
TULSA , OK
06.2013 - 12.2020
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Organized sale calls with customers and vendors.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Posed as models for advertising, artistic creation and display of goods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Education
Some College (No Degree) - Business Management
Southern Nazarene University
Bethany, OK11-2025
High School Diploma -
COWETA HIGH SCHOOL
Coweta, OK05-1989
Skills
- Advanced math skills
- FDA compliance
- Pharmacist support
- Drug security
- HIPAA
- Pharmacy operations
- Account development
- Lead prospecting
- Trend forecasting
- Goals and performance
- Upsell opportunities
- Account strategy development
- Preparing contracts
- Cross-functional collaboration
Accomplishments
- 2023 SALES REPRESENTATIVE OF THE YEAR
Certification
- STATE BOARD OF PHARMACY
- OKLAHOMA STATE REAL ESTATE LICENSE
Timeline
Certified Pharmacy Technician
Walmart
08.2023 - Current
SR. ACCOUNT MANAGER
Young Innovations
02.2021 - 10.2024
Outside/Senior Inside Sales Representative
Dentsply Sirona Implants
06.2013 - 12.2020
Some College (No Degree) - Business Management
Southern Nazarene University
High School Diploma -
COWETA HIGH SCHOOL
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