Kymani Wallace
Pompano Beach ,FL
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Dispatcher
Nation safedrivers
Boca Raton, Florida
10.2022 - Current
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Received and dispatched calls for emergency services.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
Server
Chilli's Bar & Grill
Fort Lauderdale, FL
06.2021 - 10.2022
- Provided guest with great service as I take orders.
- Multitask by assisting with more than one table at a time. While bringing out food and taking orders
- Provided exceptional hospitality to guest
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Team Member
Walmart
Pompano Beach , Florida
02.2020 - 06.2021
- Greeted customers and provided excellent customer service.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
Team Member
Xtreme Action Park
Fort Lauderdale, FL
01.2019 - 01.2020
- Provided customer service support to ensure satisfaction.
- Maintained a clean and organized work area throughout shift.
- Resolved customer issues promptly in a professional manner.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to maximize productivity and efficiency.
Team Member
Tropical Smoothie Cafe
Fort Lauderdale, FL
06.2018 - 01.2019
- Provided quality customer service with a friendly attitude.
- Performed opening side work duties including setting up dining area for guests arrival.
- Assisted in taking customer orders and providing recommendations.
- Cleaned cooking equipment after use according to safety protocols.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Conducted daily inventory checks to ensure adequate product was available.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Monitored temperature of refrigeration units to ensure proper storage conditions.
- Stocked front-of-house supplies such as napkins, utensils, straws.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2021
Skills
- Customer Relations
- Dispatch Coordination
- Database Maintenance
- Food Delivery
- Dining customer service
- Service prioritization
- Exceptional customer service
- Dish preparation
Timeline
Dispatcher
Nation safedrivers
10.2022 - Current
Server
Chilli's Bar & Grill
06.2021 - 10.2022
Team Member
Walmart
02.2020 - 06.2021
Team Member
Xtreme Action Park
01.2019 - 01.2020
Team Member
Tropical Smoothie Cafe
06.2018 - 01.2019
High School Diploma -
Blanche Ely High School
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