Kymber Cooper
Rex,GA
Summary
Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Disciplined go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills, demonstrated over 4 years of industry expertise.
Accomplished and certified Pharmacy Technician with over 10 years of experience in retail, hospital, mail order and closed door pharmacy environments for major national chains and health systems. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Polished professional managing multiple tasks, utilizing various systems, and providing excellent customer service to patients and staff. Adheres to policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HIMS Document Indexer
Kaiser Permanente
05.2023 - Current
- Kept accurate log of all requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Utilized EPIC/Health Connect to manage and confirm patient data, such as insurance, demographic and medical history information.
- Achieved faster turnaround times by proactively identifying bottlenecks within workflows and implementing solutions for improved efficiency.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
HIMS Document Scan & Prep Associate
Kaiser Permanente
11.2022 - 05.2023
- Demonstrated exceptional attention to detail while verifying patient demographics, minimizing discrepancies between scanned files and original documents.
- Managed high volumes of inbound hardcopy medical files, coordinating efficient distribution among team members for timely processing.
- Ensured accurate digital archiving by cross-referencing physical files with electronic counterparts after scanning completion.
- Participated in audits of electronic health records system, contributing insights for improved compliance with industry standards.
- Reduced errors in data entry by thoroughly reviewing scanned records for accuracy and completeness.
Member Services Representative I
Kaiser Permanente
11.2011 - 11.2022
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Reduced average call handling time by developing personalized scripts that addressed common customer queries.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Assisted in the development of training materials, contributing to increased staff knowledge and performance levels.
Certified Pharmacy Technician
CVS Pharmacy
11.2015 - 05.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
WellStar Kennestone Hospital
04.2015 - 10.2015
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Certified Pharmacy Technician
Express Scripts Pharmacy
04.2014 - 03.2015
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
Education
High School Diploma -
Frank W. Cox High School
Virginia Beach, VASkills
- EMR / EHR
- Medical terminology understanding
- Computer proficiency
- Paperwork processing
- HIPAA compliance
- Document scanning
- Health information systems
- Medical transcription
- Prescription verification
- Drug inventory control
- Pharmaceutical calculations
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Insurance billing
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - Georgia
- CNP - Certified Notary Public
Timeline
HIMS Document Indexer
Kaiser Permanente
05.2023 - Current
HIMS Document Scan & Prep Associate
Kaiser Permanente
11.2022 - 05.2023
Certified Pharmacy Technician
CVS Pharmacy
11.2015 - 05.2016
Certified Pharmacy Technician
WellStar Kennestone Hospital
04.2015 - 10.2015
Certified Pharmacy Technician
Express Scripts Pharmacy
04.2014 - 03.2015
Member Services Representative I
Kaiser Permanente
11.2011 - 11.2022
High School Diploma -
Frank W. Cox High School
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