Kymberly Burton
Brooklyn
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Enterprise Holdings
Brooklyn, NY
05.2024 - Current
- Led daily branch operations to enhance customer service and satisfaction.
- Implemented training programs for new hires, fostering a culture of continuous improvement.
- Analyzed branch performance metrics to drive strategic decision-making and operational efficiency.
- Facilitated conflict resolution among staff, promoting teamwork and a positive work environment.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Paraprofessional
Brooklyn, NY
10.2022 - 06.2023
- Worked 1 to 1 with a student.
- Providing support and needs for the student with special needs.
- Intervenes in potential conflicts utilizing appropriate approaches for the purpose of diffusing confrontations and minimizing disruptions with the student.
- Acts as a mandated reporter for the purpose of ensuring the safety of the student.
Babysitter
Brooklyn, NY
11.2021 - 06.2023
- Working with a child that has special needs.
- Manage and oversee a child's activity in absence of parents.
- Maintain a safe and healthy environment for the child in all respects.
- Design creative games and activities to keep the child engaged.
- Prepare meals and organize mealtime and snacks for the child.
Sales Associate
Macy’s
Brooklyn, NY
11.2020 - 08.2021
- Managed sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Managed financial transactions.
- Assisted with inventory, including receiving and stocking merchandise.
- Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Education
Bachelor of Arts - Criminal Justice
The State University of New York At Delhi
Delhi, NY05-2023
Skills
- Operations management
- Business development
- Team development
- Relationship building and management
- Sales expertise
Timeline
Assistant Branch Manager
Enterprise Holdings
05.2024 - Current
Paraprofessional
10.2022 - 06.2023
Babysitter
11.2021 - 06.2023
Sales Associate
Macy’s
11.2020 - 08.2021
Bachelor of Arts - Criminal Justice
The State University of New York At Delhi