Kymesia Phillips
Brooklyn,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact. Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
New York Health And Hospitals
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed NYC Host software and Salesforce operations to achieve timely and accurate information and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Ensure emergency relief responses by coordinating with DHS and other emergency relief centers to provide migration services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reported issues to higher management with great detail.
PRACTICE SITE MANAGER
Chai Care
03.2022 - 11.2022
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Inspected cleanliness of common areas and offices.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
ASSISTANT SITE MANAGER
City MD
10.2021 - 03.2022
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Managed Compliances for monthly inspections from DOH.
STORE MANAGER
Goodwill
07.2018 - 03.2020
- Reviewed and monitored scheduling,purchases, and other expenses to maintain the quarterly budget
- Applied performance data to evaluate and improve operations,targeted current business
- Managed a store that exceeded company expectations.
Education
Masters of Science - Criminal Justice
John Jay College
New York, NY05.2024
Bachelors - Criminal Justice
Berkeley College
New York, NY12.2022
Associate of Science - Criminal Justice
Berkeley College
New York, NY05.2020
Skills
- Materials Procurement
- Microsoft Access
- Microsoft Windows
- Microsoft Internet Explorer
- Google Docs
- Project Development
- Microsoft Outlook
- Administrative Oversight
- Safety Procedures
- Project Management
Additional Information
- Berkeley College's President List scholarship , National Honors Society (2017-2022) .
- Phi Kappa Phi alumni member
Timeline
Operations Manager
New York Health And Hospitals
02.2023 - Current
PRACTICE SITE MANAGER
Chai Care
03.2022 - 11.2022
ASSISTANT SITE MANAGER
City MD
10.2021 - 03.2022
STORE MANAGER
Goodwill
07.2018 - 03.2020
Masters of Science - Criminal Justice
John Jay College
Bachelors - Criminal Justice
Berkeley College
Associate of Science - Criminal Justice
Berkeley College
Accomplishments
- Provide emergency relief services towards the asylum-seekers in the New York City Tri-State Area.
- Reduced lost workdays and recordable incidents to [0 ] by implementing a safety awareness program.
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