Kyndall Montague
Birmingham
Summary
Reliable and hardworking professional with 5–10 years of customer service and communication experience in retail, delivery services, and medical call support. Experienced in speaking with patients, including pregnant and elderly individuals, during urgent situations and communicating effectively with medical offices and physicians. Known for staying calm under pressure, learning quickly, and adapting to new responsibilities. Eager to continue growing professionally and willing to learn new skills in any environment.
Overview
2026
2026
years of professional experience
Work History
Cashier
Chic-Fil-A
Atlanta, GA
- Operated register efficiently, processing customer transactions accurately.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted team members during peak hours, promoting smooth operations and teamwork.
- Handled cash management tasks, ensuring accurate reconciliation at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Call Center Representative
Shipt HQ
Birmingham
06.2025 - 12.2025
- Adapted quickly to changes in policies and procedures, ensuring compliance and efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
Jefferson County Medical Society
Birmingham, AL
09.2023 - 03.2025
- Assisted patients with inquiries regarding medical services and appointment scheduling.
- Managed high-volume call traffic while maintaining professionalism and empathy.
- Documented patient information accurately in electronic health record systems.
- Resolved customer complaints efficiently, enhancing overall patient satisfaction.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
West Georgia Technical CCI
Douglasville, GASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Complex Problem-solving
- POS system operations
- Conflict resolution
- Call center experience
Timeline
Call Center Representative
Shipt HQ
06.2025 - 12.2025
Call Center Representative
Jefferson County Medical Society
09.2023 - 03.2025
Cashier
Chic-Fil-A
High School Diploma -
West Georgia Technical CCI