Kyra Cornelius
Owasso
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Crosby Group
05.2021 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Collaborated with cross-functional teams to deliver optimal solutions for customer’s needs.
- Provided Feedback on product or service improvements to better meet customer needs and expectations.
Customer Solutions Specialist
Avis Budget Group
10.2017 - 05.2020
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Increased client retention through personalized attention and proactive problem-solving.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Assisted customers in navigating company website which improved overall user experience.
- Escalated customer issues to management for appropriate action to be taken.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
RL Turner High School
Carrollton, TXSkills
- Service-oriented communication
- Active listening
- Critical thinking
- Data entry
- Order processing
- Microsoft Office Suite
- Credit adjustments
- AS400, SAP
Timeline
Customer Service Representative
The Crosby Group
05.2021 - 04.2025
Customer Solutions Specialist
Avis Budget Group
10.2017 - 05.2020
High School Diploma -
RL Turner High School
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