Kyra Maravilla Cline
Billings,Montana
Summary
Guest-focused hospitality professional who supports casino and bar operations with accurate cash handling, inventory restocking, and policy compliance. Builds positive customer relationships, verifies identification and payouts, and helps maintain clean, efficient service areas. Brings a dependable approach to fast-paced environments and keeps operations moving smoothly.
Overview
11
11
years of professional experience
Work History
Casino Float Attendant
Wardens Casino
Billings, Montana
04.2026 - Current
- Greeted casino guests and provided courteous service throughout gaming floor.
- Monitored casino floor for guest needs and gaming area cleanliness in Casino.
- Verified customer identification to ensure compliance with gaming regulations.
- Ensured accurate payouts to patrons, maintaining compliance with gaming regulations. to winning patrons
- Provided complimentary services like free drinks or meals to players, contributing to customer satisfaction.
- Built positive relationships with customers through consistent friendly interactions, enhancing guest experience.
- Restocked supplies in gaming areas, restrooms, and service stations to ensure smooth operations.
- Reported equipment issues and floor concerns to supervisors
Bartender & Cocktail Waitress
1145 Club
Billings, MT
07.2015 - 12.2025
- Mixed and served drinks to meet customer preferences in fast-paced environment.
- Managed bar inventory and restocked supplies to ensure availability of ingredients.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Listened closely and communicated clearly with guests and team members.
- Processed cash-only transactions with accuracy to maintain financial integrity.
Personal Insurance Agent
PayneWest Insurance
12.2019 - 07.2021
- Advised PayneWest clients on personal insurance coverage
- Explained coverage options, exclusions, and policy terms to clients
- Educated customers on maintaining adequate insurance coverage to safeguard against potential risks
- Prepared policy quotes using agency management systems and carrier guidelines
- Calculated average ABP rates to provide clients with competitive pricing options
- Reviewed renewals, endorsements, and cancellations to ensure policy accuracy and compliance
- Secured personal insurance license for compliance in Montana
Teller III/Training Teller
Valley Credit Union
07.2019 - 07.2020
- Assisting members with Financial Transactions such as deposits, withdrawals, payments, etc.
- Trained new tellers on requirements and procedures, providing shadowing support until they were comfortable on the teller line.
- Ensured smooth operation of teller line by assisting tellers with shortages, ordering supplies, and auditing drawers, vaults, ATMs, and cash dispatch.
- Developed and implemented scheduling plans in Excel to align with operational needs.
- Scan all new loan documents to accounts
- Input all insurance to vehicle loans
- Process skip a payment towards loans
Call Center Representative
Valley Credit Union
02.2019 - 07.2019
- Assisted members with financial transactions, ensuring accuracy and timely processing of transfers and loan payments over the phone
- Provided telephone assistance to members and efficiently routed calls to relevant teams, enhancing response time and service quality.
- Troubleshot and resolved issues with accounts and online banking, improving member satisfaction and retention
- Processing paid loan reports, printing, mailing and filing of lien perfections and filings, filing claims through CUNA, processing insurance and returned mail
Teller III/Vault Teller
Valley Credit Union
07.2017 - 02.2019
- Assisting members with Financial Transactions such as deposits, withdrawals, payments, etc.
- Managed vault operations, ensuring balanced cash flow by processing transactions with Federal Reserve and coordinating cash transfers among tellers across five branches.
- Facilitated smooth operations of teller line by assisting colleagues with offages, ordering supplies, and conducting audits of drawers, vaults, ATMs, and cash dispatch.
- Created monthly scheduling plan in Excel to enhance staff availability and streamline workflow.
Education
Trade School - Esthetics
Montana Academy of Salons
Billings, MT04-2026
High School -
Billings Senior High School
Billings, Montana05-2015
Skills
- Gaming regulations
- Gaming operations knowledge
- Point of sale systems
- Cash handling
- Retail and customer service
- Multitasking under pressure
- Time management
- Team collaboration
- Relationship building
- Goal-oriented dedication
- Microsoft Office proficiency
Timeline
Casino Float Attendant
Wardens Casino
04.2026 - Current
Personal Insurance Agent
PayneWest Insurance
12.2019 - 07.2021
Teller III/Training Teller
Valley Credit Union
07.2019 - 07.2020
Call Center Representative
Valley Credit Union
02.2019 - 07.2019
Teller III/Vault Teller
Valley Credit Union
07.2017 - 02.2019
Bartender & Cocktail Waitress
1145 Club
07.2015 - 12.2025
Trade School - Esthetics
Montana Academy of Salons
High School -
Billings Senior High School