Kyra Mcguire
Houston,TX
Summary
LEADERSHIP EXPERIENCE AND VOLUNTEER WORK
MAC 10 project; Founder
November 2020-Present
- Providing single family homes with Christmas present for the kids.
- Providing hope and opportunity for children and encouraging them to follow their dreams.
- Helping single mothers with bills and groceries to male it through the holidays.
Y.A.C Program; Mentor
Fall 2014-Present
- Assisting with making middle/high school athletes with training and personal development.
- Aiding the students to assist the benefits of attending a university.
- Planning events to promote community amongst members.
Overview
15
15
years of professional experience
Work History
Mail Handler
United States Post Office
05.2013 - 12.2022
- Utilized hand held electronic device to aid in scanning and placement of mail
- Occasional distribution of parcel mail post, cancel stamps on parcel post, handles and sacks empty equipment, and other duties assigned.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Folk lift driving to and from the docks.
- Front desk servicing customers for the need of postal material.
Home Health Care Provider
Molina Healthcare
01.2015 - 12.2020
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution. Keep records of customers interaction, process customer accounts and file documents.
- Follow communication procedures, guildelines and policies.
- Take the extra mile to engage customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Review and analyze complex healthcare claims.
- Analyze and identify issues and providing reports.
School Bus Driver
Atlantic Express Transportation Corp
09.2009 - 06.2013
- Maintained CA driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated information to parents to promote good communication and transparency.
- Inspected emergency equipment and verified safe working order for student and driver use.
Security Officer
Universal Protective Services
02.2008 - 04.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Opportunities For Learning -
Long Beach, CA06.2008
Skills
- Customer Experience
- Customer Satisfaction
- Handling and Sorting Mail
- Accurate Documentation
- Data Entry
Timeline
Home Health Care Provider
Molina Healthcare
01.2015 - 12.2020
Mail Handler
United States Post Office
05.2013 - 12.2022
School Bus Driver
Atlantic Express Transportation Corp
09.2009 - 06.2013
Security Officer
Universal Protective Services
02.2008 - 04.2010
High School Diploma -
Opportunities For Learning -
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