Summary
Overview
Work History
Education
Skills
Timeline
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Kyra Mills

Ocala

Summary

Dynamic Shift Leader at JCP2 Enterprise with proven expertise in conflict resolution. Successfully enhanced team performance through effective supervision, ensuring exceptional customer service and compliance with safety standards. Recognized for maintaining a positive work environment and resolving customer complaints efficiently.

Overview

2
2
years of professional experience

Work History

Shift Leader

JCP2 Enterprise
Ocala
08.2023 - Current
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Resolved customer complaints promptly and professionally.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Assisted in training new employees on shift operations.
  • Maintained positive working relationship with fellow staff and management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled emergency situations with composure and in accordance with company guidelines.

Education

High School Diploma -

West Port High School
Ocala, FL
05-2025

Skills

  • Cash handling
  • Conflict resolution
  • Customer service
  • Employee training
  • Shift checklists
  • Flexible schedule
  • Team supervision
  • Team leadership
  • Shift leadership
  • Professional appearance

Timeline

Shift Leader

JCP2 Enterprise
08.2023 - Current

High School Diploma -

West Port High School

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Kyra Mills