Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyra Thornton

Oklahoma City,OK

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Property Desk Adjuster/Auto Adjuster

State Farm/Alacrity Solutions
06.2022 - Current
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Used software to compile estimates for personal property and structure damage.
  • Prepared sketch of floor plan and roofline and entered data into software to develop line-by-line item costs of damages.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Xactimate experience

Administrative Assistant/Receptionist/Customer Service Representative

Galt Foundation
02.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Tax Doc Examiner II

Oklahoma State Tax Commisssion
02.2017 - 10.2021
  • Communicated with taxpayers in writing and by telephone.
  • Investigated and pursued delinquent accounts.
  • Professionally negotiated and dealt with taxpayers.
  • Recommended financial solutions in relation to tax implications.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Prepared all federal and state income tax paperwork for extensions and returns.

Sales Lead

Loft Outlet
01.2013 - 09.2017
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.

Education

Realtor License - Real Estate

Reality House
Oklahoma City, OK
07.2023

No Degree - Political Science

University of Central Oklahoma
Edmond, OK
08.2013

Masters Teaxher - Child Development

Metro Technology Centers - Springlake
Oklahoma City, OK
05.2010

High School Diploma -

Northeast High School
Oklahoma City, OK
05.2009

Skills

  • Corporate Policies and Procedures
  • Critical Thinking
  • Active Listening
  • Analyzing Documentation
  • Strong analytical writing & research skills
  • 45 plus words and data entry with accuracy

Certification

  • CIE - Certified Insurance Examiner/ License Insurance Adjuster
  • Licensed Realtor
  • Master Teacher


Timeline

Property Desk Adjuster/Auto Adjuster

State Farm/Alacrity Solutions
06.2022 - Current

Administrative Assistant/Receptionist/Customer Service Representative

Galt Foundation
02.2018 - Current

Tax Doc Examiner II

Oklahoma State Tax Commisssion
02.2017 - 10.2021

Sales Lead

Loft Outlet
01.2013 - 09.2017

Realtor License - Real Estate

Reality House

No Degree - Political Science

University of Central Oklahoma

Masters Teaxher - Child Development

Metro Technology Centers - Springlake

High School Diploma -

Northeast High School

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