Kyra Washington
Orange,VA
Summary
Dynamic professional with a proven track record in customer service and time management, honed at Advanced Pain Management Of Virginia. Excelled in fostering professional relationships and streamlining processes, ensuring HIPAA compliance and enhancing patient satisfaction. Skilled in cash handling and verbal communication, adept at transforming challenges into solutions and significantly improving operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Advanced Pain Management Of Virginia
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Tutor
Virginia Commonwealth University, VCU
08.2022 - 12.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Cashier/Personal Shopper
Food Lion
04.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Biology
Virginia Commonwealth University
Richmond, VA12.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Records Management
- Professional Demeanor
Certification
Certified Naloxone Administrator
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Advanced Pain Management Of Virginia
01.2024 - Current
Tutor
Virginia Commonwealth University, VCU
08.2022 - 12.2022
Cashier/Personal Shopper
Food Lion
04.2020 - 08.2021
Bachelor of Science - Biology
Virginia Commonwealth University
Certified Naloxone Administrator
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