Kyree Wright
Tampa,US
Summary
I am a personable and resolution driven senior support specialist seeking a position in which my skills and diverse experience can be helpful serving customers. Capable of multi-tasking in fast paced environments while keeping customers satisfied by providing a one call resolution in the shortest time possible. I practice negotiating peaceful resolutions with an emphasis on fairness and thoroughness. I am success driven and become deeply invested in any work that I do which is why I will be a great asset to your company!
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Hiregy
Remote
04.2024 - Current
- Scheduled patient appointments for various medical services, including doctor's visits, procedures, and follow-up appointments.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Managed multiple appointment calendars and EHR systems while collecting and ensuring patient information insurance and demographics were up to date
- Rescheduled appointments due to cancellations, changes in schedule, or conflicts in providers schedule.
- Communicated with patients about appointment details, pre-appointment instructions, and follow-up information.
- Relayed messages between patients and healthcare provider via EHR system communication, Microsoft Teams and Outlook
- Communicated via chat, inbound/outbound calls and patient portal with patients about appointment details, pre-appointment instructions, follow-up information, lab results etc.
- Proficiency in electronic health record (EHR) systems and Microsoft Applications
Pharmacy Service Rep
Hiregy/Welldyne
03.2022 - 04.2024
- Placed refill order for prescriptions, ensuring efficiency in mail order pharmacy operations and timely medication delivery to patients
- Assisted providers, members and pharmacies with prior authorizations and RX claims processing
- Handled claims for patient's medications and monitored to ensure accurate processing
- Created orders and resolved order issues
- Proactively reminded members of upcoming refills to ensure medication adherence and pharmacy satisfaction
- Educated patients on benefits of mail order and home delivery for conversion from retail pharmacies
- Provided multi-channel support via chat, email, relay and phone, offering escalation assistance to colleagues when needed to enhance overall team performance.
Claims Representative
Hiregy
08.2021 - 03.2022
- Worked with claimants to manage unemployment claims/benefits
- Ensured claims are accurately documented in the system and processed in a timely manner
- Provided comprehensive benefit information to claimants, helping them understand their claims. Offered claim status updates and resolved customer inquiries.
- Assisted QA with monitoring, inspecting, and assuring quality service
- Processed payments and made changes to billing cycle
- Opened disputes and investigations on unknown charges listed on customers bank statements
- Completed data entry tasks with accuracy and efficiency.
- Organized and checked input data against original documents.
- Conducted thorough fraud investigations for suspicious activity on customer financial accounts.
Member Service Representative
US Imaging Network
Tampa
02.2019 - 08.2021
- Processed claims and appointment scheduling
- Consulted with members to convert to USIN benefit
- Provided benefit information and helped members understand their medical coverage
- Educated members on radiology procedures and benefits of health screenings
- Processed claims directly with provider, facilities and members
- Ensured appointments were accurately documented in the system and scheduled in a timely manner
- Documented and scheduled patient appointments in a timely manner ensuring no delays in care
- Retrieved medical records, referrals, and prior authorizations from providers, insurances, and outpatient facilities
Healthcare Customer Service Representative
DISYS
Tampa
05.2015 - 02.2019
- Provided benefit information, coverage details, and assisted members in understanding their dental and medical plans
- Resolved high-volume billing inquiries, managing rate plan changes, billing cycles, and account ownership updates
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- Processed and managed grievances, claims and appeals Coordinated patients care
- Set up member transportation services to appointments within health plan benefits.
- Ensured appointments were accurately documented in the system and scheduled in a timely manner
- Handled technical issues with online portal access quickly to minimize disruption to member services.
- Assisted callers providers with inquiries via chat, email and fax
Education
HS Diploma -
Chamberlain High School
05.2015
Cerfification - Medical Assistant
Hillsborough Community College
Tampa, FL07-2025
Certification - Phlebotomy Technician
Hillsborough Community College
Tampa, FL07-2025
Certification - EKG Technician
Hillsborough Community College
Tampa, FL07-2025
Skills
- Written Communication (Email, Chat, Relay)
- Scheduling/Schedule Management
- Claims processing
- EHR Software
- Benefit Analysis
- Data entry
- Prescription processing
- HIPAA regulations
- Medical terminology
Timeline
Scheduling Coordinator
Hiregy
04.2024 - Current
Pharmacy Service Rep
Hiregy/Welldyne
03.2022 - 04.2024
Claims Representative
Hiregy
08.2021 - 03.2022
Member Service Representative
US Imaging Network
02.2019 - 08.2021
Healthcare Customer Service Representative
DISYS
05.2015 - 02.2019
HS Diploma -
Chamberlain High School
Cerfification - Medical Assistant
Hillsborough Community College
Certification - Phlebotomy Technician
Hillsborough Community College
Certification - EKG Technician
Hillsborough Community College