Kyrene Hernandez
Fresno,CA
Summary
Dedicated professional in customer service known for high productivity and efficiency in task completion. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VEI Logistics
Fresno, CA
02.2020 - Current
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Answered inbound calls, chats and emails to facilitate customer service.
- Scheduled and confirmed appointments.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
Assistant Baseball Coach
Cary Baseball League
Fresno, CA
09.2017 - 05.2018
- Provided instruction and guidance to players on the fundamentals of baseball.
- Demonstrated correct game play and citizenship behaviors.
- Verified scoring calculations and tracked player statistics.
- Assessed player abilities and assigned positions according to individual strengths.
- Observed players during practice sessions and provided feedback.
Education
Some College (No Degree) - Visual Development
Academy of Art University
San Francisco, CASkills
- Scheduling
- Complaint resolution
- Professional telephone demeanor
- Data inputting
- Invoicing prowess
- Electronic filing
- Scanning documents
- Office administration
Timeline
Customer Service Representative
VEI Logistics
02.2020 - Current
Assistant Baseball Coach
Cary Baseball League
09.2017 - 05.2018
Some College (No Degree) - Visual Development
Academy of Art University
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