Kyrianna Johnston
Bradley,IL
Summary
Dynamic professional with a proven history. Excelling at store management, data analysis, and problem solving. Adept at enhancing customer satisfaction and driving profitability through strategic planning and effective team leadership. Known for high productivity, efficient task completion, and resource organization. Strong communicator with a commitment to confidentiality and a passion for building lasting customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gauntlet Games
01.2025 - 09.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Assisted in recruiting, training, and supervising a team of 2 employees, providing guidance, developing schedules, and supporting to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets, improving customer satisfaction, and planning events
- Increased overall store profitability by analyzing product performances and sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Utilized POS systems effectively and managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Caregiver
Family
05.2021 - 04.2023
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Engaged patient in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation while providing companionship and emotional support to alleviate feelings of loneliness or isolation
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss and implemented memory aids and visual cues to aid them
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Maintained accurate records of daily activities, medications administered, and changes in health status
- Calmly handled challenging behaviors such as agitation or aggression by utilizing de-escalation techniques learned through training programs
Case Evaluator
Illinois Innocence Project
08.2019 - 07.2021
- Conducted extensive legal research and analysis to support attorneys by performing factual investigations to gather information relevant to potential clients
- Reviewed discovery materials such as interrogatories, requests for production of documents, and deposition transcripts
- Demonstrated proficiency in legal software applications for document management and case tracking purposes (e.g., Clio)
- Assisted with the planning, creation, and implementation of social media campaigns
- Worked with other students, staff, and research specialists to analyze, update, and synthesize surveys from our Police Training Institute lecture to better show the impact it had on attendants
- Research and coordinate with community resources to ensure our clients were set up for success upon release
Student Worker
Office of Disability Services
08.2018 - 05.2020
- Provided administrative assistance by answering phones, taking messages, greeting clients as they entered, handling the filing of paperwork
- Scanned and edited class texts for students with alternative readers
- Assisted in student test taking as a proctor, scribe, and reader
- Coordinated schedules to ensure students were transported to class on time, classroom assistance devices were set up for use, and students had necessary materials
- Handled confidential information through phone calls, emails, and paperwork following HIPAA and FERPA guidelines
Education
Bachelor of Arts - Psychology And Criminology
University of Illinois At Springfield
Springfield, Illinois, IL05-2021
High School Diploma -
Clifton Central High School
Clifton05-2017
Skills
- Store Management
- Event Planning
- Phone and Email Communications
- Appointment Scheduling
- Retail Sales
- Data Analysis Skills
- Customer Relationship Building
- Inventory Management
- Microsoft Outlook
- Confidentiality Practices
Certification
- Substitute Teaching License
Timeline
Assistant Manager
Gauntlet Games
01.2025 - 09.2025
Caregiver
Family
05.2021 - 04.2023
Case Evaluator
Illinois Innocence Project
08.2019 - 07.2021
Student Worker
Office of Disability Services
08.2018 - 05.2020
Bachelor of Arts - Psychology And Criminology
University of Illinois At Springfield
High School Diploma -
Clifton Central High School