Kyrie Thomas
Las Vegas
Summary
Dynamic Security Officer with extensive experience at Signal 88, excelling in event security and conflict resolution. Proven ability to analyze data and enhance safety protocols, ensuring a secure environment. Recognized for delivering exceptional customer service while effectively managing crowd control and investigating incidents, contributing to a safer facility. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities.
Overview
5
5
years of professional experience
Work History
Correctional Officer
San Miguel Detention Center
Las Vegas
05.2024 - 11.2024
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Issued clothing, tools and other authorized items to inmates.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Security Officer
Signal 88
Denver
06.2021 - 11.2022
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Interacted with customers in a professional manner while providing superior service.
- Inspected doors and windows to ensure they were locked properly each shift.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Security Officer
Securitas Security Services USA
Denver
06.2020 - 06.2021
- Assisted with crowd control during large events held at the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Sales Associate
CHAMPS
Aurora
09.2019 - 03.2020
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Bachelor of Arts - Psychology
New Mexico Highlands University
Las Vegas, NM05-2025
Psychology
Otero Junior College
La Junta, CO05-2023
Associate of Arts - Business
Otero
La Junta, CO05-2022
Skills
- Data analysis
- Research methodologies
- Psychological assessment
- Customer service
- Project management
- Effective communication
- Conflict resolution
- Team collaboration
- Mobile patrols
- Coaching and mentoring
- Event security
Timeline
Correctional Officer
San Miguel Detention Center
05.2024 - 11.2024
Security Officer
Signal 88
06.2021 - 11.2022
Security Officer
Securitas Security Services USA
06.2020 - 06.2021
Sales Associate
CHAMPS
09.2019 - 03.2020
Bachelor of Arts - Psychology
New Mexico Highlands University
Psychology
Otero Junior College
Associate of Arts - Business
Otero
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