Kyrsten Monitor
Hospitality
Carrboro,North Carolina
Summary
Dynamic hospitality professional with twelve years of experience, including a successful tenure as General Manager at Linda's Bar & Grill. Expert in employee training and conflict resolution, I implemented strategies that boosted revenue and enhanced customer satisfaction. Proficient in route navigation and safety compliance, ensuring exceptional service and operational excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Flying Pierogi Delicatessen
Carrboro, North Carolina
04.2025 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Bartender
Lapin Bleu
Chapel Hill, North Carolina
02.2025 - 04.2025
- Utilize my combined twelve years of experience in customer service and hospitality to provide a welcoming and comforting environment.
General Manager
Linda's Bar & Grill
Chapel Hill, NC
07.2017 - 01.2024
- Analyzed market trends to inform business decisions and strategies.
- Responsible for social media, job listings, interviewing, hiring, training, placing orders, inventory, tracking hours, and processing payroll.
- Implemented successful business strategies to increase revenue and target new markets.
Server/Hostess/Kitchen Expeditor
Hawthorne & Wood
Chapel Hill, NC
10.2019 - 07.2021
- Combined skills in organization and time management ensure all responsibilities are completed quickly and efficiently to meet employer expectations. Assisted with organizing and training staff on take-out procedures during a global pandemic.
Driver/Shift Manager
Townie Transportaion
Carrboro, NC
09.2018 - 10.2019
- Analyzed operations and performance to ensure all staff met customer needs and expectations, while implementing policies and objectives to maximize clientele.
- Assisted elderly or disabled passengers requiring special attention throughout their journey.
Education
Some College (No Degree) - 25U (Signal Support Systems Specialist)
United States Army
Lawton, OK05-2013
Skills
- Route navigation
- Employee training
- Safety compliance
- Record keeping
- Time management
- Conflict resolution
Affiliations
- Avid reader
- Help friends declutter/organize
- Puzzle enthusiast
Timeline
Customer Service Representative
The Flying Pierogi Delicatessen
04.2025 - Current
Bartender
Lapin Bleu
02.2025 - 04.2025
Server/Hostess/Kitchen Expeditor
Hawthorne & Wood
10.2019 - 07.2021
Driver/Shift Manager
Townie Transportaion
09.2018 - 10.2019
General Manager
Linda's Bar & Grill
07.2017 - 01.2024
Some College (No Degree) - 25U (Signal Support Systems Specialist)
United States Army
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