Highly proactive manager with 5+ years of experience in team leadership in restaurant/ customer service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Lucy’s American Tavern
Dorchester , MA
11.2017 - 08.2022
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Led and directed team members on effective methods, operations and procedures.