Overview
Work History
Summary
Skills
Education
Timeline
La Juanese Rodney

La Juanese Rodney

Chicago,IL

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work History

Customer Service Representative

UPS Store
Carrolton, TX
10.2024 - 03.2025
  • Responsible for managing outgoing and incoming packages
  • Handled customer concerns and transporting of shipments received
  • Processed returns for Amazon and Internet services
  • Processing their products and shipment back to the companies
  • Assist customers with concerns about shipment and consumer needs

Boarding Home Manager

Haven Haus Grace
Dallas, TX
05.2023 - 11.2023
  • Responsible for managing 10-12 homes for the owners
  • Assisted with upgrades of a newly taken over home and closure of two others with relocation of residents
  • Assist with intake and removal processes, ride care emergency calls
  • Medication administration and schedule structure
  • Aligning of appointments and transportation needs, alongside of setting up or transfer of insurance needs or snap benefit enrollment or application processes
  • Received training with City of Dallas Training and VA visits for some patient care
  • In time of care sought best treatment practices with Drs also for patients with ADLS

Financial Aid Representative

Auguste Escoffier
Schaumburg, IL
06.2020 - 05.2022
  • Responsible for document collection and counseling students on their potential aid eligibility to help cover tuition costs
  • This consists of, but is not limited to, guiding students through relevant documents and/or applications, calculating eligibility, setup of aid, and communicating
  • To students on how aid impacts their education
  • Assigned Special Projects, working Past Due Students, assisted student with FAFSA Corrections and completing Verification and C-Code documentation
  • Reviewed and counseled students on balance and explained Ledger funding and stipends posted to their accounts

Senior National Admissions Advisor

AIU Online
Schaumburg, IL
01.2018 - 01.2019
  • Enrollment assistance to students based on goal-based interviewing
  • Worked with students once enrolled through the first weeks of class
  • Set Appointments and spoke to internal departments to set appointments and schedules for the student to follow
  • Awarded students accorded to federal standards within multi-levels of their education from first weeks of class through graduation
  • Discussed various ways of covering funding with students and parental figures
  • Also worked with outside lenders to secure funding, employers for direct billed charges, and military sources for funds
  • Managed upwards of 100 plus student files daily
  • Maintained and exceeded set standards of metrics

Financial Aid Advisor

Le Cordon Bleu
01.2014 - 01.2015
  • Awarded students accorded to federal standards
  • Worked with outside lenders to secure funding, employers for direct billed charges
  • Managed 100-200 student files daily
  • Maintained and exceeded set standards of metrics
  • Received above average scoring on evaluated file audits

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 14 years of related experience. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Credit adjustments
  • Negotiation
  • Staff development
  • Staff training
  • Financial planning
  • Student counseling
  • Funding maintenance
  • Eligibility guidelines
  • Document tracking
  • Student support
  • Debt management

Education

High School Diploma -

Westinghouse, Chicago, IL
08.1995 - 06.1999

Bachelor of Arts -

University of Iowa, Iowa City, IA
08.1999 - 05.2002

Associate of Arts - Business Management

AIU Online, Schaumburg, IL
08.2008 - 06.2011

Timeline

Customer Service Representative - UPS Store
10.2024 - 03.2025
Boarding Home Manager - Haven Haus Grace
05.2023 - 11.2023
Financial Aid Representative - Auguste Escoffier
06.2020 - 05.2022
Senior National Admissions Advisor - AIU Online
01.2018 - 01.2019
Financial Aid Advisor - Le Cordon Bleu
01.2014 - 01.2015
AIU Online - Associate of Arts, Business Management
08.2008 - 06.2011
University of Iowa - Bachelor of Arts,
08.1999 - 05.2002
Westinghouse - High School Diploma,
08.1995 - 06.1999
La Juanese Rodney