Cindy Macomber
Roslindale,MA
Summary
Organized Administrative Assistant with a background in clinic front-desk support, patient scheduling, and Epic charting. Manages check-in and check-out tasks, responds to patient messages, and handles records, documents, and office equipment with accuracy. Known for keeping daily operations organized and supporting steady patient flow.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Administrative Assistant II
Beth Isreal Deaconess Medical Center
Boston, MA
02.2024 - Current
- Managed clinic check-in and check-out processes, rooming patients, and scheduling future appointments to enhance patient flow.
- Provided administrative support for doctor scheduling, including cancelling, rescheduling, and scheduling patient appointments to ensure smooth clinic operations.
- Responded to patient messages and directed them to appropriate channels, facilitating timely communication and issue resolution.
- Maintained and operated office equipment including printers, copiers, and fax machines to support daily administrative tasks.
- Scheduled procedures and delivered necessary documents to patients through mail or the Epic system, ensuring access to essential information.
- Uploading medical information on patient using our Epic system.
- Sent requests for medical information to providers to ensure timely access to patient records.
- Worked remotely using the Citrix system to access necessary applications and support operations
- Supported sales efforts by providing excellent customer service and product knowledge.
Patient Care Assistant/Unit Coordinator
Newton Wellesley Hospital
Norwood, MA
12.2021 - Current
- Monitored and responded to patient call lights to deliver timely assistance and enhance patient comfort.
- Facilitated patient admissions and discharges, optimizing patient flow and enhancing overall care experience.
- Taking and recording Blood pressures, Temps, Respirations and O2
- Provided nourishment and comfort to infants by feeding and changing them in a caring environment.
- Organized and replenished supplies in baby bassinets, ensuring prompt access to essential care items.
- Restocked inventory to maintain consistent availability of essential medical supplies.
- Placed orders for medical supplies to ensure the availability of necessary items for patient care.
Administrative Assistant II
Brigham and Womens Hospital Boston
Boston, MA
12.2018 - 12.2020
- Triage complex telephone calls to deliver high-quality customer service and facilitate effective communication.
- Rescheduled patient appointments in response to clinician schedule changes, ensuring continuity of care.
- Utilized Epic systems for patient check-in and demographic verification.
Home Health Aide
Abreu/Bowers
Brighton, Massachusetts
02.2013 - 06.2017
- Assisted Abreu/Bowers clients with bathing, dressing, and grooming in private homes.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Monitored vital signs such as temperature, pulse rate, and blood pressure, ensuring timely reporting of health changes.
- Reminded Abreu/Bowers clients about medications and daily routines.
- Prepared nutritious meals and snacks tailored to Abreu/Bowers client preferences, enhancing overall well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided companionship and emotional support during daily visits, fostering trust and comfort for clients.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Cashier
McDonald's
Newton, Massachusetts
09.2015 - 05.2017
- Handled cash, card, and mobile payments using a point-of-sale system.
- Operated cash register with accuracy, processing various payment methods.
- Processed customer orders at McDonald's register.
- Facilitated customer transactions, enhancing overall purchasing experience. and signed customers up for rewards program.
- Greeted guests and answered menu questions with courteous service.
- Followed McDonald's food safety and sanitation procedures throughout the shift.
- Prepared food items per customer orders, ensuring quality and satisfaction. of foods according to customer orders or supervisors' instructions.
- Cleaned utensils, dishes, and glasses for customer use.
- Washed, peeled, and prepared raw food materials.
- Assisted in the inventory management of kitchen supplies and food items.
Cashier/Assistant Front End Supervisor
BIG Y
Walpole , MA
01.2004 - 12.2009
- Assisted front-end checkout at BIG Y with accurate bagging and customer support.
- Maintained clean checkout lanes and organized bagging supplies throughout shifts.
- Supported cashiers by gathering items, scanning errors, and fixing price checks.
- Directed customers to registers and answered basic questions about store locations.
- Monitored front-end stock and replenished bags, receipt paper, and supplies.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Answered customers' questions concerning location, price and use of merchandise.
- Resolved customer complaints regarding sales and service.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Managed front end coverage by organizing breaks and shift assignments for team members.
Secretary/Resident Care Assistant
Tradition of Dedham
Dedham, Massachusetts
09.2000 - 07.2005
- Answered phone calls and greeted visitors at the Tradition of Dedham front desk.
- Provided assistance to residents with activities of daily living such as bathing, dressing, grooming, and toileting.
- Administered medications according to physician orders.
- Filed records and maintained confidential resident information.
- Prepared correspondence, letters, and office documents for Tradition of Dedham.
- Processed billing documents for accuracy, forms, and general administrative tasks.
- Answered incoming phone calls, responded to inquiries, and transferred calls.
Education
Phlebotomy Certificate -
Horizon
Mattapan, MA01-2009
Certified Nursing Assistant -
Slater Hospital
Cranston, RI01-1996
Academic studies -
Norwood, MA06-1990
Skills
- Patient scheduling
- Scheduling management
- Epic charting
- Medical record handling
- Insurance verification
- Client relationship management
- Customer service
- Data entry accuracy
- Call management
- Administrative support
- Time management
- Conflict resolution
- Effective communication
- Document distribution
- Medical terminology
- Office administration
- Citrix access
- Clinic check-in
- Front desk operations
Languages
Spanish
Limited
Certification
- certified nursing assistant
Timeline
Administrative Assistant II
Beth Isreal Deaconess Medical Center
02.2024 - Current
Patient Care Assistant/Unit Coordinator
Newton Wellesley Hospital
12.2021 - Current
Administrative Assistant II
Brigham and Womens Hospital Boston
12.2018 - 12.2020
Cashier
McDonald's
09.2015 - 05.2017
Home Health Aide
Abreu/Bowers
02.2013 - 06.2017
Cashier/Assistant Front End Supervisor
BIG Y
01.2004 - 12.2009
Secretary/Resident Care Assistant
Tradition of Dedham
09.2000 - 07.2005
Phlebotomy Certificate -
Horizon
Certified Nursing Assistant -
Slater Hospital