Open To Work
Labrasia Byrd
Covington,GA
Work Preference
Summary
Healthcare professional with over three years of experience in phlebotomy and patient care. Expertise in blood specimen handling, laboratory procedures, and HIPAA compliance, ensuring patient safety and confidentiality. Recognized for exceptional customer service and ability to manage multiple priorities in fast-paced clinical settings. Committed to delivering high-quality care with professionalism and attention to detail.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Enrollment Specialist
RESULTS CX
10.2025 - Current
- Streamlined enrollment processes for new customers, enhancing overall customer experience at Results CX.
- Facilitated client application submissions and document verification, ensuring timely processing and adherence to requirements.
- Coordinated communication between clients and internal teams, improving clarity and response times.
- Reviewed application materials to ensure compliance with company standards.
Server
Red Lobster
McDonough, USA
04.2024 - 10.2025
- Served meals while ensuring customer satisfaction in high-volume environment
- Took food and beverage orders promptly and accurately to enhance dining experience
- Communicated effectively with kitchen staff and team members to streamline service
- Uphold health and safety standards to ensure a positive dining experience
- Maintain cleanliness and organization of dining and service areas
Server
Waffle House
Covington, Georgia
02.2021 - 03.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately using point-of-sale systems to enhance efficiency.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining and serving areas.
- Assisted in training new servers on menu items and service standards.
- Monitored tables to ensure guest satisfaction throughout dining experience.
- Restocked supplies and managed inventory levels for optimal service.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Education
High School Diploma -
Newton High School
Covington, GA05-2019
Skills
Patient care and support
Phlebotomy and specimen collection
HIPAA compliance
Customer service and registration
Specimen processing and quality assurance
Health and safety compliance
Team collaboration
Communication skills
Problem solving and conflict resolution
Time management
Process improvement
Attention to detail
Electronic documentation and data entry (40 wpm)
Certification
Certified Phlebotomy Technician, Omega One Medical Institute, 06/11/24
Timeline
Enrollment Specialist
RESULTS CX
10.2025 - Current
Server
Red Lobster
04.2024 - 10.2025
Server
Waffle House
02.2021 - 03.2024
High School Diploma -
Newton High School