Lacee Santosuosso
Client Services
Medford,OR
Summary
Dedicated, compassionate, and accountable professional with over 30 years experience providing exceptional client care. Proven track record of enhancing client life quality through empathetic and proactive support combined with my hands-on experience working in the healthcare field consisting of administrative, technical, and interpersonal abilities with patients and staff.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Real Estate Broker
Cascade Real Estate - Self Employed
Eagle Point, OR
05.2018 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
Patient Access Supervisor
Asante Health Systems - Rogue Regional Medical Center & Ashland Community Hospital
Medford, OR & Ashland, OR
06.2011 - 05.2018
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Co-Chair of Asante's Patient Experience Committee
- Co-Chair of Asante's Employee Engagement Committee
- Credentialed Certified Epic Trainer for EMR system
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Led initiatives for staff performance assessments and development plans, fostering team growth.
- Implemented training programs for new staff on access protocols and systems usage.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Real Estate Broker
Rogue Valley Realty Group
Medford, OR
09.2004 - 06.2011
- Negotiated property transactions, ensuring favorable terms for clients.
- Educated and navigated clients through buying and selling property.
- Conducted market analysis to identify optimal pricing strategies for listings.
- Utilized CRM systems to manage client relationships and track leads effectively.
- Developed marketing materials to enhance property visibility and attract potential buyers.
Dental Office Manager
Marlan Morse DDS
Medford, OR
08.2002 - 09.2004
- Scheduled patients for dental appointments
- Obtained insurance benefits and provided treatment estimates
- Coordinated referrals to specialists
- Called in medication refills to pharmacy
- Filed claims electronically to insurance
- Posted insurance payments and performed patient billing
- AP/AR and Payroll
- Ordered office supplies
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
Medical Receptionist
Harris Ear, Nose, & Throat
Medford, OR
05.1996 - 04.2000
- Managed high call volumes, scheduled appointments, and surgeries.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Schedule CT, X-ray, and MRI's
- Obtained insurance authorizations
- Performed medical coding and filing claims
- Transcribing dictation letters to PCP's who referred patients
- AR/AP
- Medical equipment and supply ordering
- Marketing and Health Fairs
Education
Real Estate License - Real Estate
Proschools
Online09-2004
Medical Terminology, Coding, And Billing - General Studies
Edison Community College
Piqua, OH07-1996
High School Diploma -
Miami East High School
Casstown, OH06-1996
Skills
- Client Care / Customer Service
- Behavioral Support
- Knowledge and experience with ISP and ONA
- Medication Management
- Communication Skills
- Conflict Resolution
- Community Integration
- Time Management
- Empathy
Certification
- BLS- Safe Environments
- National Association of Realtors
- OR Real Estate Brokers License
- Medical & Dental Terminology
- Epic EMR - Electronic Medical Records
- MS Word, Excel, Outlook, PowerPoint, Canva
- Zoom
- EMR's - Epic, SoftDent, EagleSoft
Timeline
Real Estate Broker
Cascade Real Estate - Self Employed
05.2018 - Current
Patient Access Supervisor
Asante Health Systems - Rogue Regional Medical Center & Ashland Community Hospital
06.2011 - 05.2018
Real Estate Broker
Rogue Valley Realty Group
09.2004 - 06.2011
Dental Office Manager
Marlan Morse DDS
08.2002 - 09.2004
Medical Receptionist
Harris Ear, Nose, & Throat
05.1996 - 04.2000
Real Estate License - Real Estate
Proschools
Medical Terminology, Coding, And Billing - General Studies
Edison Community College
High School Diploma -
Miami East High School