Dedicated sales professional with history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I retired from being a Real Estate Broker in 2022 after 30 years in sales but unfortunately I miss working and interacting with customers remotely and in person. I have a high energy level and customer satisfaction is my goal. I am looking forward to expanding my successful past experience in sales to a new career...
Hi, I’m
Susan Anderson
Saint Maries,ID
Summary
Overview
31
years of professional experience
Work History
Stellar Realty
Real Estate Broker
04.2021 - 10.2021
Job overview
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Assisted clients in financial planning for purchase.
- My real estate license is inactive after being a full time realtor for 30 years and am looking to leverage my experience and customer service skills.
Owner-Operator
Property Manager
11.2018 - 08.2021
Job overview
- Bought and managed a vacant triplex in Sisters Oregon in 2018. Successfully brought the units to produce a gross return of $130,000 a year by late August 2021 when I then sold them to an investor. I received 5 star reviews through Airbnb and VRBO to be rated as a "Super Host" with constant repeat customers
- The units had an average of 350 couples per year renting, and I enjoyed interaction making guests comfortable and satisfied with their stay. Customer service was the #1 goal for repeat clients. 90 % of these customers I never met in person because of covid. So I remotely by phone gave them exactly what people requested and earned the highest awards, and person messages thanking for my help during their stay.
- Handled tenant complaints promptly and appropriately.
- Evaluated and recommended changes in rental pricing strategies and advertising to remain competitive in market.
Havasu Realty And Selman & Associates
Real Estate Broker
06.2004 - 11.2019
Job overview
- Exceeded yearly sales goals with innovative sales techniques. Was a recognized top producer every year from 2004 to 2019 with yearly awards.
- Being recognized Top Producer it was wonderful to achieve personal goals, but not compared to helping buyers and sellers achieve their real estate goals. Constant referrals from satisfied clients made me know I was doing my best work..
Coldwell Banker Mountain West Real Estate
Real Estate Broker
03.1991 - 06.2004
Job overview
- Started a real estate career in 1991 after leaving various sales positions in my early 20's. Trained with Coldwell Banker and became " Rookie of the Year " for my achievements in sales the very first year. Continued every year with the incredible training in sales I was taught to then go on and be recognized in 1998 and 1999 as the #1 Agent for Coldwell Banker in the Pacific Northwest for Coldwell Banker nationwide. My team was a family and we exceeded our goals!
Education
Portland Community CollegePortland, OR
No Degree from Communications
University Overview
Studied at Portland Community college after graduating high school, but Real Estate sales replaced this possible future degree 0f communications.
Skills
- Customer service expert
- Sales-savvy
- Strong work ethic, problem solver
- Self-motivated professional
- Time management
- Critical thinking
- Collaboration
- CRM Software Use
- Marketing Development
- Payment Collection
- Rental Management
- Market Monitoring
- Client Guidance
- Home Evaluations
- Market Research
- Financial Reports Analysis
- Lead Generation
- Online Platforms
- Customer Database Management
- Direct Email Campaigns
- Social Media Digital Marketing
- Contract Negotiation
- Senior Real Estate Specialist (SRES)
- Special Requests
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Good Communication Skills
- Customer Relationship Management
- Complaint Reviews
- Telephone Etiquette
- Problem Resolution
- Team-Building Exercises
- Customer service expert
- Ability to Work Independently
- Customer Information Databases
- Document and Records Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Broker
Stellar Realty
04.2021 - 10.2021
Property Manager
Owner-Operator
11.2018 - 08.2021
Real Estate Broker
Havasu Realty And Selman & Associates
06.2004 - 11.2019
Real Estate Broker
Coldwell Banker Mountain West Real Estate
03.1991 - 06.2004
Portland Community College
No Degree from Communications
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