Lacey Allard
Methuen,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the administrative industry. Detail-oriented team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer/client satisfaction and contribute to company success. Specialize in quality, speed and multi-tasking. Articulate and results-oriented with exemplary passion for developing relationships, problem-solving and cultivating expertise.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Tufts
North Billerica, MA
11.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Office Assistant
Ashley Furniture Homestore
Salem, NH
11.2018 - 07.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
Customer Service Representative
Party City
Nashua, NH
09.2018 - 02.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Sales Associate
Sears
Nashua, NH
01.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Order Fulfillment Associate
Kohl's
Burlington, MA
09.2016 - 06.2017
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Preschool Teacher's Aide
Lowell Day Nursery
Lowell, MA
06.2014 - 08.2014
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supervised children during in-classroom activities and on playground.
- Organized snack time and nap hours.
- Taught children with creative approaches, methods, and techniques.
- Helped teacher prepare instructional material and displays.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Education
High School Diploma -
Lowell High School
Lowell, MA06.2016
Skills
- Critical Thinking Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Organizational Skills
- Office Administration
Timeline
Patient Care Coordinator
Tufts
11.2020 - Current
Office Assistant
Ashley Furniture Homestore
11.2018 - 07.2020
Customer Service Representative
Party City
09.2018 - 02.2019
Sales Associate
Sears
01.2018 - 06.2018
Order Fulfillment Associate
Kohl's
09.2016 - 06.2017
Preschool Teacher's Aide
Lowell Day Nursery
06.2014 - 08.2014
High School Diploma -
Lowell High School