Lacey Bourguignon
Newberg
Summary
To obtain a customer service management position in which my people skills and experience in problem-solving, mentoring the sales team, providing customer support and initiating expanded customer services will help the Company increase its sales productivity
Detail-oriented store manager with seventeen years of experience leading a team, developing effective solutions and organizing inventory in a retail environment focused on the customer experience.
Overview
19
19
years of professional experience
Work History
Store Manager
Walmart
05.2023 - Current
- Provides supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.
- Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.
- Initiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community.
- Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
- Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
- Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction.
- Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
Store Manager
Walmart
05.2022 - 03.2023
- Provides supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.
- Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.
- Initiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community.
- Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
- Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
- Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction.
- Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
Store Lead
Walmart
05.2021 - 05.2022
- Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers and associates.
- Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and implementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trends and community needs for budget forecasting.
- Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; and promoting company-sponsored programs, events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community.
- Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community); providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards; and overseeing safety and operational reviews.
- Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
- Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
- Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
Coach
Walmart
09.2019 - 05.2021
- Business solutions; and communicating business objectives to teams effectively. providing process improvement leadership to ensure a high quality customer experience. action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Assistant Manager
Walmart
06.2019 - 09.2019
- Delegate daily tasks
- Follow up to daily notes
- Assist store manager in daily operating procedures
- Scheduling
- Taking care of customer and associates while still maintaining and operating a store
- Using the Omni channel to effectively provide the best customer service at every facet of the business
Associate
Walmart
08.2006 - 06.2019
Skills
- Employee training
- Inventory management
- Visual merchandising
- Customer service
- Team building
- Community engagement
- Policy compliance
References
- Thomas Etchells, Walmart, Thomas.Etchells@walmart.com, (360) 593-3652
- Joseph Sexton, Walmart, jas00i1.s05368.us@wal-mart.com, (727) 255-3171
- Cori Pendelton, Walmart, clpendl.s03258.us@wal-mart.com, (541) 337-0986
Timeline
Store Manager
Walmart
05.2023 - Current
Store Manager
Walmart
05.2022 - 03.2023
Store Lead
Walmart
05.2021 - 05.2022
Coach
Walmart
09.2019 - 05.2021
Assistant Manager
Walmart
06.2019 - 09.2019
Associate
Walmart
08.2006 - 06.2019