Lacey Clemmons
Wilmington,NC
Summary
Dependable team-player and able to provide very good customer service. Used to working in larger, fast-pace settings. Hardworking and passionate about work ethic. Organized, dependable, and prompt. Has worked in customer service since the age of 14 and able to satisfy the needs of customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Inlet View Bar And Grill
02.2021 - 09.2022
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Food Runner
Inlet View Bar And Grill
02.2020 - 02.2021
- Kept detailed knowledge of and followed all food safety guidelines.
- Restocked food supplies in kitchen and organized storage areas.
- Delivered correct food items to tables according to order documentation.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cultivated warm relationships with regular customers.
Hostess
Inlet View Bar And Grill
02.2019 - 02.2020
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to take orders, give information and document reservations.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
Ice Cream Server
Beaches-n-Cream
07.2017 - 02.2020
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Accurately operated cash register to process customer payments.
- Helped to make the homemade ice cream when needed.
Education
Bachelor of Science - Exercise Physiology
University of North Carolina At Wilmington
Wilmington, NC12.2024
Skills
- High-Volume Dining
- Customer Service
- Menu Memorization
- Order Accuracy
- Strong Work Ethic
- Ordering Procedures
- Natural Leadership
- Prompt
- Efficient
- Adaptable and Flexible
- Warm and Friendly
- Guest Engagement
Affiliations
- Treasurer of Exercise Science Student Association
- OT Solutions Pediatric Clinic
Certification
- CNA certified
- CPR certified
Relevant Experience
- 50+ hours shadowing in Pediatric Occupational Therapy
- Adapted Learning and Physical Education for kids with Autism Spectrum Disorder
- 10+ hours of participation in Miracle League activities
Timeline
Server
Inlet View Bar And Grill
02.2021 - 09.2022
Food Runner
Inlet View Bar And Grill
02.2020 - 02.2021
Hostess
Inlet View Bar And Grill
02.2019 - 02.2020
Ice Cream Server
Beaches-n-Cream
07.2017 - 02.2020
Bachelor of Science - Exercise Physiology
University of North Carolina At Wilmington
- CNA certified
- CPR certified
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