Lacey Crenshaw
Cedar City,UT
Summary
Dynamic small business owner with a proven track record in relationship building and team leadership. Expertise in fostering open communication and inspiring a positive workplace culture while ensuring organizational integrity and client satisfaction.
Overview
7
7
years of professional experience
Work History
President
9pm Presents
Houston, TX
03.2021 - 09.2025
- Small business owner.
- Mentored Jr. employees and inspired a positive, encouraging workplace environment.
- Served as an employee advocate between higher management and entry level workers for a more smooth, open line of communication.
- Used interpersonal skills to strengthen relationships between partners, investors, and upper management.
- Networked with other Event Management/Event Promotions professionals to maintain good rapport and reinforce strong community relationships.
- Cultivated deeper connections with clients and employees by fostering authentic conversations, active listening and placing a high value on the perspective of others.
- Collaborated with different promotional teams to produce high value, well managed, community interested Events.
- Led team meetings to organize box office attendants, promoters, ticket agents, bartenders, merchandise vendors and ground control volunteers on Company safety protocols and future goals for customer and company satisfaction.
- Monitored budget and facilitated contractor compensation.
Client Relations Liaison
Virtuosos Entertainment
Houston, TX
10.2018 - 03.2021
- Was a key member in building an inclusive community, based in a relaxed recreational atmosphere, that also served as support system, with the mission of inspiring change on how people viewed Mondays, fostering a culture of positivity around each upcoming Monday
- Led and managed a team of dedicated event promoters to excel in their social media reach and raise their ticket sales
- Headed team meetings that emphasized company efforts to go above and beyond in all matters, and to exceed customer satisfaction
- Founded performance and merit-based evaluation system to assess staff performance and determine Event Promoter and Ticket Agent extra perks and/or benefits
- Managed social media platforms and coordinated promotional buzz online with other Event Collaborators across multiple applications for specific and unique Live Music events
- Served as a Hospitality Liaison to cater to VIP clients and assist General Admissions customer needs, questions and concerns
- Curated and brainstormed event details with a diverse team of Service-oriented individuals, encompassing many different Industry specifics and keeping them organized
- Kept in-depth inventory of promoter ticket sales and productivity
Event Promoter
Disco Donnie Presents
Houston, TX
10.2018 - 02.2021
- Planned in-person meet-ups and welcomed new concert goers to the community, curating a culture of inclusivity, friendship and support.
- Executed online event promotions for Disco Donnie Presents Live Music Entertainment and concerts.
- Participated in targeted, In-person promotional flyering for events.
- Supported other Street Team ticket agents promotions and ticket sales.
- Worked as box office attendant, bartender, ticket agent, and ticket scanner.
Education
Gender Studies
Hesston College
Hesston, KSAssociate of Arts - General Studies
Lee College
Baytown, TXSkills
- Integrity and ethics
- Analytical and critical thinker
- Attention to detail and organization
- Complaint resolution
- Emotional intelligence and empathy
- Coachability and willingness to learn
- Adaptability and creativity
- Relationship building and management
Timeline
President
9pm Presents
03.2021 - 09.2025
Client Relations Liaison
Virtuosos Entertainment
10.2018 - 03.2021
Event Promoter
Disco Donnie Presents
10.2018 - 02.2021
Gender Studies
Hesston College
Associate of Arts - General Studies
Lee College