Lacey Dotson
Umatilla,FL
Summary
Dynamic host with a proven track record at Frog and Monkey, excelling in customer service and team collaboration. Adept at multitasking and managing high-pressure situations, I enhanced guest satisfaction through effective time management and a welcoming atmosphere. Recognized for my adaptability and commitment to delivering exceptional dining experiences.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host
Frog and Monkey
08.2023 - 07.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers and bartenders with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Umatilla High School
Umatilla, FLSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Team player mentality
- Guest relations
Timeline
Host
Frog and Monkey
08.2023 - 07.2025
High School Diploma -
Umatilla High School
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