LACEY FRITTS
Lawton,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Assurant Specialty Property
2016.09 - 2017.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Store Manager
Radio Shack Corporation
2011.01 - 2012.03
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Customer Service Representative
Assurant
2010.03 - 2011.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Lawton High School
Lawton, OK05.2006
Skills
- Information Security
- Call Management
- Complaint Resolution
- Report Generation
- Data Entry
- Product Knowledge
- Critical Thinking
Timeline
Customer Service Representative
Assurant Specialty Property
2016.09 - 2017.11
Assistant Store Manager
Radio Shack Corporation
2011.01 - 2012.03
Customer Service Representative
Assurant
2010.03 - 2011.01
High School Diploma -
Lawton High School
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