Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lacey Gamble

Des Moines,IA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Copper Cup & Downtown Tap & Patio
07.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers

Server

Gas Lamp & Coa Cantina
09.2020 - 07.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Answered customers' questions, recommended items, and recorded order information
  • Increased sales significantly by upselling higher-end products to customers

Customer Service Representative

SYMETRA
12.2020 - 05.2020
  • Answering inbound phone calls pertaining to billing disputes, troubleshooting, and escalated phone calls, documenting accounts, and assisting customers with taking payments and account closure. Additionally answering incoming calls on our corporate ine and re-direct them to the correct department.

Customer Service Representative

ATHENE
10.2018 - 06.2019
  • Answering inbound calls from agents and contract owners in regard to annuity contracts
  • Processing and requesting withdrawals and transfers.
  • Increased efficiency and team productivity by promoting operational best practices

Account Specialist

INTOXALOCK
03.2017 - 10.2018
  • Answering inbound phone calls pertaining to billing disputes, troubleshooting, and escalated phone calls, documenting accounts, and assisting customers with taking payments and account closure
  • Additionally answering and re-directing corporate phone calls to the correct department.

Senior Process Executive

COGNIZANT
10.2015 - 11.2016
  • Answering agents questions regarding personal lines insurance and assisted agents in handling and issuing policies, handled billing inquiries for both customers and agents.

Education

CNA -

DES MOINES AREA COMMUNITY COLLEGE
DES MOINES, IA
05.2015

CERTIFICATE -

FINANCIAL SERVICES CAREER ACADEMY
DES MOINES, IA
07.2014

HIGH SCHOOL DIPLOMA -

INDIANOLA HIGH SCHOOL
05.2013

Skills

  • Data Entry
  • POS Systems Expert
  • Problem-Solving Abilities
  • Complaint Resolution
  • Product Knowledge
  • Call Management
  • Critical Thinking
  • Technical Support
  • Customer Engagement
  • Customer Relationship Development
  • Data Tracking
  • Data Review

Certification

  • CNA - May 2015
  • Microsoft Word Specialist - May 2013
  • Leadership Seminar Completion - June 2013
  • Digital Literacy Program - May 2013
  • Financial Service Career Academy - May 2013

Timeline

Bartender

Copper Cup & Downtown Tap & Patio
07.2021 - Current

Customer Service Representative

SYMETRA
12.2020 - 05.2020

Server

Gas Lamp & Coa Cantina
09.2020 - 07.2021

Customer Service Representative

ATHENE
10.2018 - 06.2019

Account Specialist

INTOXALOCK
03.2017 - 10.2018

Senior Process Executive

COGNIZANT
10.2015 - 11.2016

CNA -

DES MOINES AREA COMMUNITY COLLEGE

CERTIFICATE -

FINANCIAL SERVICES CAREER ACADEMY

HIGH SCHOOL DIPLOMA -

INDIANOLA HIGH SCHOOL

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Lacey Gamble