Lacey Guerre
Kokomo,IN
Summary
Dynamic WebMD Health Services veteran with experience in strategic planning and relationship building. Transformed well-being programs by enhancing client engagement and managing a network of 100 Wellbeing Champions, which significantly boosted outreach and participation. Spearheaded the Well-being Champion Network Peer Group to foster cross-client innovation sharing, and played a crucial role in developing the Culture of Health Assessment tool for strategic planning initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Well-being Program Manager
WebMD Health Services
08.2021 - Current
- Guide the strategic planning and goal-setting process for programs, aligning initiatives with the organizational vision and priorities.
- Oversee the resolution of issues and challenges impacting program success, facilitating problem-solving, and decision-making processes.
- Collaborate with the client team to develop effective strategies for increasing program awareness and engagement.
- Review participant and client feedback on a regular basis in order to identify potential areas for improvement in programming.
- Generate and deliver reports, program review presentations, and other program status updates.
- Design surveys for participants seeking feedback on their experiences with the program offerings.
- Organize events such as Lunch and Learns, or new hire training, aimed at promoting awareness around the program and specific topics relevant to the organization's population.
- Assist with creating, collecting, and distributing health promotion materials.
- Manage 100 Wellbeing Champions.
- Recruit and train Wellbeing Champions to meet role requirements.
Wellbeing Champion Network Peer Group Co-lead
WebMD Health Services
06.2022 - Current
- Conduct monthly sessions supporting Program Managers and Coordinators to establish productive Well-being Champion Networks.
- Craft relevant and practical agendas for monthly Peer Group meetings.
- Strengthen networks by promoting cross-client sharing of innovative concepts.
- Streamline tools to increase the overall effectiveness of the Wellbeing Champion Network across the division.
Culture of Health Assessment Co-lead
WebMD Health Services
01.2022 - Current
- Assist in evolving an assessment to help employers evaluate their well-being program offerings by identifying strengths and opportunities for improvement, to fuel strategic planning for cultivating a culture of health at the local level, either on-site or remotely.
- Collect data, and report results to the internal client team.
- Brainstorm and execute strategies to demonstrate tool relevance and increase client utilization.
- Develop and implement data collection strategies to streamline processes and support accuracy.
- Create training materials to help users understand how to effectively use the Culture of Health Assessment tools and features.
- Recruit, train, and supervise the Culture of Health Assessment workgroup members.
Webinar Presenter
WebMD Health Services
06.2019 - 08.2021
- Created and organized a wide variety of webinar content for employer populations.
- Presented 45- to 90-minute webinars to small and large groups of individuals.
- Recorded WebMD ONE navigation demos for multiple clients, such as Advent Health, Reta Trust, and Verizon.
- Assisted in producing the first Coaching University mini-webinar series.
- Collaborated with various vendors to produce and present WebMD’s first virtual health fair for Horizon Blue Cross Blue Shield of New Jersey.
- Recorded 'Staying Active and Well during Quarantine,' which was posted to WebMD’s public website.
- Received the Customer Impact Award for work on webinar projects.
Tobacco Specialty Coach
WebMD Health Services
10.2018 - 08.2021
- Experienced in the cessation of various tobacco products: smokeless tobacco, cigarettes, and electronic nicotine delivery systems.
- Prescribed the following types of nicotine replacement therapy: gum, lozenges, and patches.
- Delivered strategies to manage tobacco cravings, weight gain, and stress.
- Educated benefits and risks associated with tobacco use.
- Assessed individuals' readiness, confidence, and motivation to quit.
- Supported tobacco users through the quitting process.
- Attended client luncheons to discuss health coaching successes with the client wellness team.
- Received an Accountability Award for my work on the tobacco team.
Weight Management Speciality Coach
WebMD Health Services
10.2018 - 08.2021
- Assisted participants in losing 5-10% of their current body weight within a 6-12 month program.
- Evaluated individuals' readiness, confidence, and motivation for weight loss.
- Discussed stress management, sleep patterns, nutrition, and exercise in relation to weight loss.
- Provided support and guidance through telephonic sessions on a weekly basis for the first month, and on a 3- to 4-week basis for the remainder of the weight loss program.
- Identified and co-produced solutions regarding behavior change barriers.
- Attended client luncheons to discuss health coaching successes with the client wellness team.
Education
Bachelor of Science - Exercise Science
Ball State University
Muncie, IN05-2015
Skills
- Verbal and written communication
- Workflow management
- Documentation and reporting
- Strategic planning
- Problem-solving
- Relationship building
- Efficient time management
- Group collaboration
Certification
- AFPA Certified Nutrition and Wellness Consultant Expiration July 2025
- American Red Cross CPR/AED Certified Expiration May 2026
Timeline
Wellbeing Champion Network Peer Group Co-lead
WebMD Health Services
06.2022 - Current
Culture of Health Assessment Co-lead
WebMD Health Services
01.2022 - Current
Well-being Program Manager
WebMD Health Services
08.2021 - Current
Webinar Presenter
WebMD Health Services
06.2019 - 08.2021
Tobacco Specialty Coach
WebMD Health Services
10.2018 - 08.2021
Weight Management Speciality Coach
WebMD Health Services
10.2018 - 08.2021
- AFPA Certified Nutrition and Wellness Consultant Expiration July 2025
- American Red Cross CPR/AED Certified Expiration May 2026
Bachelor of Science - Exercise Science
Ball State University
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