Lacey Heskett
Fayetteville,AR
Summary
Highly motivated and committed Medical Support Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
Work History
Medical Support Assistant
Veterans Healthcare System Of The Ozarks
Fayetteville , AR
02.2022 - Current
- Work with providers and veterans on a daily basis to schedule appointments.
- Skilled in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
- Communicate with my team to schedule and confirm care for veterans on a daily basis.
- Confirm care and request records from community providers.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Use and navigate between various types of office automation equipment and software i.e. computer systems, web based scheduling programs, scanning software, multiple line phone systems, electronic faxing programs to support patient care.
- Full time employment working 40 hours each week.
- Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patient care.
- Knowledge of basic medical terminology to assist in the provision of care to patients.
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
COVID-19 Screener
Veterans Healthcare System Of The Ozarks
Fayetteville, AR
06.2021 - 02.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Disinfected tools, equipment and surfaces between patients.
- Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Full time employment working 40 hours each week.
Education
GED -
Adult Education Center
Springdale, AR11.2013
Skills
- Computer skills
- Microsoft Office
- Critical thinking
- Good listening skills
- Basic math
- MS Office
- Customer Service
- Training & Development
- Organization and Time management
- Computer proficiency
- Responsible
- Use CTM on a daily basis
- Use HSRM on a daily basis
- Use Teams on a daily basis
- Use Mercy Epic on a daily basis for scheduling and receiving records
- Use Baptist Epic on a daily basis for scheduling and receiving records
- Use CPRS on a daily basis
Timeline
Medical Support Assistant
Veterans Healthcare System Of The Ozarks
02.2022 - Current
COVID-19 Screener
Veterans Healthcare System Of The Ozarks
06.2021 - 02.2022
GED -
Adult Education Center