Lacey Jackson
Armagh,PA
Summary
Diligent Assistant Manger with solid background in managing server teams and ensuring smooth dining operations. Successfully coordinated staff schedules and enhanced customer satisfaction through effective problem-solving. Demonstrated expertise in team leadership and conflict resolution.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server Manager
Perkins Restaurant & Bakery
Johnstown, PA
08.2024 - Current
- Supervised daily operations to ensure high-quality service and adherence to restaurant standards.
- Trained and mentored new staff on menu knowledge and customer service protocols.
- Coordinated team schedules to optimize workflow and meet peak service demands.
- Implemented efficient processes to enhance guest satisfaction and streamline service delivery.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Hospitality Assistant Manager
Sheetz
Blairsville, PA
08.2015 - 08.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining and retail areas.
- Supported inventory management by restocking shelves and monitoring product availability.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new staff on operational procedures and best practices for customer interaction.
- Processed financial transactions accurately while adhering to strict security measures for both cash handling and credit card processing.
- Fostered a positive work environment by encouraging teamwork and open communication among staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Restaurant Waiter
New Florence Family Restaurant
New Florence, PA
05.2013 - 08.2015
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables efficiently, maintaining high service standards during busy shifts.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
- Trained new waitstaff on menu offerings and restaurant procedures, enhancing team performance.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
High School Diploma -
United High School
Armagh, PASkills
- Restaurant operations
- Customer service
- Staff training and development
- Staff management
- Time management
- Decision-making
- Shift scheduling
- Employee onboarding
- Inventory management
- Recruiting and interviewing
Certification
- Servsafe
Timeline
Server Manager
Perkins Restaurant & Bakery
08.2024 - Current
Hospitality Assistant Manager
Sheetz
08.2015 - 08.2024
Restaurant Waiter
New Florence Family Restaurant
05.2013 - 08.2015
High School Diploma -
United High School