Lacey Leutgens
Conway
Summary
Dynamic sales associate with a proven track record in enhancing customer satisfaction through personalized service and effective relationship building. Committed to driving sales growth and fostering loyalty.
Dedicated professional with experience in customer service and sales. Known for exceptional problem-solving skills and teamwork, consistently exceeding sales targets while ensuring a positive customer experience. Eager to contribute to organizational success through effective communication and relationship management.
Results-oriented sales associate recognized for building strong client relationships and delivering tailored product recommendations. Expertise in enhancing customer satisfaction and streamlining processes to drive sales growth.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Sales Associate
Conduent
Florham Park, NJ
07.2025 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Executed product presentations, effectively showcasing features and benefits to customers.
- Collaborated with team members to achieve quarterly sales targets and enhance customer satisfaction.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Enhanced customer satisfaction through effective product recommendations and personalized service.
- Streamlined checkout processes, improving transaction efficiency and customer flow.
- Resolved customer inquiries and complaints promptly, fostering loyalty and repeat business.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Greeted customers and provided outstanding customer service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Very empathic to customers feelings and needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Teleperformance USA
Florida City, FL
08.2023 - 02.2024
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction levels.
- Trained new representatives on company policies and customer service best practices to ensure consistency.
- Implemented improved processes for handling escalated complaints, reducing resolution time significantly.
- Collaborated with cross-functional teams to streamline communication and expedite issue resolution for clients.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Preschool Teacher
Cadance Academy Preschool
Myrtle Beach, SC
10.2021 - 05.2022
- Developed and implemented age-appropriate lesson plans to enhance cognitive and social skills.
- Fostered a nurturing environment promoting emotional growth and positive behavior management.
- Collaborated with parents to discuss child development progress and address concerns effectively.
- Mentored junior staff on classroom management techniques and pedagogical strategies.
- Maintained a safe, clean, and organized classroom conducive to learning experiences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
Cashier
Walmart
Conway, SC
04.2015 - 06.2021
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism, enhancing overall satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Eugene Ashley
Wilmington, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Multi-tasking strength
- Outgoing personality
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Money handling
- Cash handling
- Sales expertise
- Product sales
- Customer needs assessment
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Payment processing
- Order processing
- Product recommendations
- Positive and professional
Timeline
Sales Associate
Conduent
07.2025 - Current
Customer Service Representative
Teleperformance USA
08.2023 - 02.2024
Preschool Teacher
Cadance Academy Preschool
10.2021 - 05.2022
Cashier
Walmart
04.2015 - 06.2021
High School Diploma -
Eugene Ashley