Lacey Martin
Lehigh Acres,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Manager
A step above thrift store
Fort Myers, FL
03.2022 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
- Operated cash register.
- Managed cash register transactions accurately.
- Created reports on inventory levels for management review.
Furniture Manager
Hope 4 kids resale
Fort Myers, FL
03.2023 - 10.2023
- Organized and maintained inventory of furniture products, ensuring accuracy of stock levels.
- Developed and implemented processes to improve the efficiency of furniture delivery and installation services.
- Coordinated with vendors to purchase new furniture in accordance with budgetary guidelines.
- Analyzed competitor pricing strategies to identify opportunities and recommend changes.
- Developed policies and procedures for setting, managing, and maintaining prices.
- Maintained a clean and organized work area to ensure safety standards were met.
- Reported any damaged or missing items to management immediately upon discovery.
- Ensured customer satisfaction by providing prompt service when needed.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Confirmed items picked for orders by keying codes into system.
- Limited damage to products and orders by using care when choosing items.
- Responsible for scheduling deliveries according to production needs while minimizing disruption due delays or missed deadlines.
In-Home Nanny
McMullen family
Lehigh Acres, FL
02.2018 - 09.2022
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Organized age-appropriate educational activities to stimulate learning and development.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Planned meals based on dietary guidelines with consideration of food allergies or preferences.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Transported children to school, appointments, extracurricular activities, and outings.
- Assisted with homework completion and monitored progress towards academic goals.
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Maintained records of daily observations and information regarding child's activities and behavior.
- Read books aloud to promote language development skills and imagination growth.
- Monitored television time according to parental requests.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Facilitated social interaction between siblings by organizing games or other activities.
- Provided comfort when needed through hugs or words of encouragement.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Adapted teaching methods based on individual needs of each child.
Sales Associate
Lowes Home Improvment
Naples , FL
12.2017 - 02.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Tree Trimmer
Steve’s tree
Lehigh Acres, FL
05.2015 - 04.2016
- Assessed tree health and identified hazardous trees for trimming or removal.
- Explored tree anatomy to determine appropriate pruning techniques.
- Provided expert advice on the best methods of trimming branches.
- Removed deadwood from trees to improve their structure and appearance.
- Reduced height of large trees when necessary and directed by clients.
- Pruned limbs away from buildings and power lines to ensure safety standards were met.
- Trimmed and thinned shrubs as requested by property owners.
- Maintained detailed records of all services performed in customer files.
- Transported debris from job sites to designated disposal areas.
- Performed routine maintenance on equipment used for tree trimming.
- Adhered to industry safety regulations while operating machinery.
- Cleaned up job sites upon completion of work including sweeping debris away from walkways, driveways, lawns.
- Stacked wood chips neatly around base of trimmed trees to provide nutrients back into soil.
- Responded promptly to emergency calls concerning fallen trees or limbs after storms or high winds.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL05-2014
Skills
- Workforce Management
- Operations Management
- Financial Management
- Policy Implementation
- Performance Management
- Staff Development
- Negotiation
- Staff Training and Development
- Verbal and written communication
- Complex Problem-Solving
- Salesforce Management
- Staff Management
- Project Management
- Brand Management
- Time Management
Timeline
Furniture Manager
Hope 4 kids resale
03.2023 - 10.2023
Manager
A step above thrift store
03.2022 - 04.2024
In-Home Nanny
McMullen family
02.2018 - 09.2022
Sales Associate
Lowes Home Improvment
12.2017 - 02.2018
Tree Trimmer
Steve’s tree
05.2015 - 04.2016
High School Diploma -
Riverdale High School