Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Meadows

Eatonville,WA

Summary

Accomplished Human Resources Representative and Mt. Rainier Programs Coordinator at RMI Expeditions, adept in logistics coordination and employee relations. Enhanced office efficiency and client loyalty through innovative onboarding programs and automation of client correspondence. Skilled in office management and customer service, consistently improving organizational operations and staff development.

Overview

20
20
years of professional experience

Work History

Human Resources Representative

RMI Expeditions
01.2021 - Current
  • Maintain personnel 60 plus records and statistical data to establish accuracy and compliance with guide certifications.
  • Develop and implemented onboarding and orientation programs for new employees.
  • Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocate for staff members, helping to identify and resolve conflicts.
  • Improve office efficiency by effectively managing internal communications and correspondence.

Mt. Rainier Programs Coordinator

RMI Expeditions
09.2008 - Current
  • Generate reports, and reservation documents and communicated with the National Park Service for all Mt. Rainier Climbing programs.
  • Supervise on mountain communications between guides, office staff, and National Park Service for daily and SAR operations.
  • Gather and organize client information and guide schedules to support on mountain operations.
  • Improve office operations by automating client correspondence, record tracking and data communications.
  • Hire, manage, develop, and train seasonal staff.
  • Cross-train existing employees throughout Rainier Basecamp to maximize customer service.
  • Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluate employee performance and conveyed constructive feedback to improve skills.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Send and review client trip evaluations and resolve customer concerns and to promote loyalty.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Assist with social media programming and provided feedback to drive program promotion.

Registered Investment Associate

Merrill Lynch
03.2005 - 09.2008
  • Assisted multiple investment advisors management of client portfolios including buying, selling of stocks, and distribution of funds.
  • Managed calendars for investment advisors, and planned appointments, seminars, and dinners.
  • Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
  • Answered multi-line phone system, routing calls, delivering messages to advisors and greeting clients.
  • Responded to client requests for products, services, and company information.

Education

Associate of Science -

Tacoma Community College
Tacoma, WA
06.1994

High School Diploma -

Eatonville High School
Eatonville, WA
06.1991

Skills

  • Employee Relations
  • Logistics Coordination
  • Office Management
  • Document Preparation
  • Customer Service

Timeline

Human Resources Representative

RMI Expeditions
01.2021 - Current

Mt. Rainier Programs Coordinator

RMI Expeditions
09.2008 - Current

Registered Investment Associate

Merrill Lynch
03.2005 - 09.2008

Associate of Science -

Tacoma Community College

High School Diploma -

Eatonville High School

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Lacey Meadows