Lacey Wertz
Dollar General
Pekin,IL
26
years of professional experience
Results-driven professional with extensive experience in retail management. Skilled in optimizing customer service and operational processes, leading to significant improvements in store performance and employee productivity. Committed to fostering a culture of excellence and continuous development.
Work History
District Manager
2 Years 8 Months- Managed district operations to support compliance with company policies and procedures.
- Assisted in developing strategies to improve store performance and enhance customer satisfaction.
- Performed regular evaluations to determine training needs for store management teams.
- Reviewed sales trends and inventory levels to improve product assortment across various locations.
District Manager
5 Years 9 Months- Led district operations to ensure compliance with company policies and procedures.
- Developed and implemented strategies to enhance store performance and customer satisfaction.
- Conducted regular performance evaluations to identify training needs for store management teams.
- Analyzed sales trends and inventory levels to optimize product assortment across multiple locations.
General Manager
1 Year 3 Months- Led operational strategies to enhance customer satisfaction and service efficiency.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed training programs that improved staff productivity and reduced turnover rates.
- Implemented inventory management systems to optimize supply chain processes and minimize waste.
General Manager of Operations
17 Years- Streamlined operational processes to enhance efficiency and reduce wait times.
- Led cross-functional teams in implementing training programs for staff productivity.
- Developed and executed strategic plans to improve customer satisfaction ratings.
- Optimized inventory management practices, reducing waste and ensuring product availability.
Education
High School Diploma
Skills
Leadership skills
Recruiting and hiring
Strategic planning
Customer service
Training and coaching
Attention to detail
Goal setting and performance metrics
Operations management
Customer relations
Staff development
Team development
Financial management
Timeline
District Manager
Dollar General
12.2023 - CurrentRead More
District Manager
Wendys Restaurant
03.2018 - 12.2023Read More
General Manager
Slim Chickens
12.2016 - 03.2018Read More
General Manager of Operations
Mcdonalds
12.2000 - 12.2017Read More
Pekin Community High School
High School Diploma
Read More