Lacey Wey

• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Called patients to confirm scheduled appointments and obtain additional details.
• Entered insurance, demographics and health history into patient database.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Protected patients by observing strict HIPAA guidelines.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Took messages from patients and promptly relayed to appropriate staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

My responsibilities include, but are not limited to:

• Answering phones and greeting patients in a timely manner
• Checked 40+ patients in and out of the clinic per day including scheduling and rescheduling appointments as well as collecting co-pays and balances
• Scan new PT paperwork and insurance cards into charts
• Calling patients to remind them of upcoming appointments
• Apply appropriate CPT codes and ICD-10 codes to describe services and diagnoses
• Managed patient records using EMR software, maintaining patient confidentiality in compliance with HIPPA.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Entered insurance, demographics and health history into patient database.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

My responsibilities include but are not limited to:

• Answering phone calls and emails from parents and prospective students
• Greeted and welcomed guests in a professional manner.
• Accepting payments for tuition and merchandise
• Assisting/teaching dance and tumbling to children ages two to eight years of age
• Assisted in a busy-intense all day dance performance while working as a team with other faculty
• Obtained keys to the business for opening and closing purses.
• Assisted with scheduling of studio space for rehearsals, classes, and performances.
• Created a positive learning environment by encouraging participation from all students regardless of skill level.
• Performed administrative duties such as filing paperwork or keeping records up-to-date.
• Responded promptly to any questions or concerns raised by students or parents.

• Customer Service Assisted in daily procedures
• Scheduling appointments
• Animal care.

• Customer Service Answering phone calls
• Accepted payments for merchandise
• Stocking shelves
• Opening and closing the store.