Lacey Woodbury
Fort Worth
Summary
Accomplished practice manager overseeing operations for a large physician group. Expertise in implementing process improvements and managing staff performance, leading to enhanced patient satisfaction and operational efficiency across multiple departments.
Overview
22
22
years of professional experience
Work History
Practice Manager
Cook Children’s Neurosciences
08.2022 - Current
- Oversee daily operations of a large multispecialty practice with 20+ providers
- Develop and implement policies and procedures to streamline workflow and improve efficiency
- Collaborate with physicians and clinical staff to ensure high-quality patient care and satisfaction
- Manage office supervisors, scheduling team, precertification team and front office staff including training, performance, payroll, and conflict resolution
- Run and analyze daily operational reports to track productivity, resource allocation, and compliance metrics
- Resolve patient grievances and complaints as necessary
Executive Secretary
Cook Children’s Neurosciences
10.2016 - 08.2022
- Cover secretaries in other departments when out of office
- Credentialing for large group of providers at multiple facilities
- Receiving and managing legal requests internally and externally for physicians
- Ordering supplies and stocking clinic, office, and kitchen areas
- Special orders and capital orders
- Scheduling internal and offsite meetings
- Updating employee directory
- Billing
- Assisting physicians with any requests
- Helping staff with administrative tasks
- Confidential correspondence
- Multiple calendar management
- Scheduling patient appointments
- Mileage reimbursements
- Expense and travel reimbursements
Medical Receptionist (Lead Scheduler)
Cook Children’s Neurosciences
05.2008 - 10.2016
- Answering calls
- Scheduling appointments for multiple departments
- Processing new patient referrals for multiple departments
- Assisting with insurance verification and referrals
- Covering front office check in and check out.
Medical Assistant
UNT Health Science Center
02.2004 - 05.2008
- Rooming patients
- Taking vital signs
- PT/INR tests
- Assisting with stress tests
- Answering phones
- Communicating messages between physicians and patients
- Patient prescriptions
- Surgery scheduling
- Precertification
- Referrals
Education
Medical Assistant Certificate - Medical Assistant
Remington College
Fort Worth, TX01-2004
High School Diploma -
Newcastle High School
05-2000
Some College (No Degree) - Political Science
University of Wyoming
Laramie, WYSkills
- Epic and Athena systems
- practice management
- scheduling optimization
- conflict resolution
- problem solving
- team collaboration
- performance analysis
- Staff development
- Meditech and OnBase
- Workday and Lawson
- Power BI and Microsoft Office
- Avaya contact center solutions
- Adobe Acrobat proficiency
- Organizational skills and file maintenance
- Expense account management
Timeline
Practice Manager
Cook Children’s Neurosciences
08.2022 - Current
Executive Secretary
Cook Children’s Neurosciences
10.2016 - 08.2022
Medical Receptionist (Lead Scheduler)
Cook Children’s Neurosciences
05.2008 - 10.2016
Medical Assistant
UNT Health Science Center
02.2004 - 05.2008
Medical Assistant Certificate - Medical Assistant
Remington College
High School Diploma -
Newcastle High School
Some College (No Degree) - Political Science
University of Wyoming