LACHAE ANDRADE
Wahiawa,HI
Summary
Motivated individual with a genuine passion for helping others, seeking an entry-level healthcare position. Experienced in healthcare procedures and patient assistance, utilizing strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Eager to develop skills and contribute to a patient-centered environment.
Overview
4
4
years of professional experience
3
3
Certification
4
4
years of post-secondary education
Work History
Member Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2023 - 02.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Production Technician- ILP
QuVa Pharma
06.2022 - 06.2023
- Conducted routine maintenance on production equipment, minimizing downtime due to malfunctions or repairs.
- Provided support during regulatory inspections by presenting accurate documentation and offering clear explanations regarding production processes, ensuring full compliance with industry standards.
- Collaborated with Quality Assurance teams to identify and address any discrepancies in product quality.
- Documented all aspects of the manufacturing process accurately, contributing to detailed batch records essential for quality control and traceability purposes.
Manufacturing Technician
ICU Medical, Inc.
12.2021 - 05.2022
- Identified problems within the assembly line and implemented solutions accordingly.
- Conducted periodic visual inspections on finished products before releasing them from the line.
- Maintained accurate records of product batches produced, amounts used, and other related information.
- Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Implemented sustainable manufacturing practices, significantly reducing waste and environmental impact.
Phlebotomy Technician
We Are Blood
06.2020 - 10.2021
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Customer Service Representative
Teleperformance USA
11.2019 - 06.2020
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Vocational Education and Training - Medical Assisting
- Certified Phlebotomy Technician
- Certified EKG Technician
- In the process of obtaining my MAA certification (May 2025)
- Will be completing CMA by the end of June 2025
Associate in Medical Assisting -
Pending Externship
Associate of Applied Science - Medical Administrative Billing and Coding
11.2016
High School Diploma -
08.2006 - 06.2010
Skills
- Proficient in managing medical office tasks
- Patient vital signs assessment
- Proficient in handling multiple tasks
- Comprehensive documentation skills
- Healthcare services administration
- Healthcare billing proficiency
- Infection control practices
- Strong understanding of medical terminology
- Management of electronic health records
- Dependable commitment
- Patient confidentiality and data security
- Strong communication skills
Certification
- Certified Phlebotomy Technician - March 2025 to March 2027
- National Certified ECG Technician - March 2025 to March 2027
- BLS Certification - March 2025 to March 2027
- Certified Medical Administrative Assistant - May 2025 to May 2027 (pending)
- Certified Clinical Medical Assistant - July 2025 to July 2027 (pending)
Timeline
Member Service Representative - Ttec (TeleTech) - HealthCare Solutions
10.2023 - 02.2024
Production Technician- ILP - QuVa Pharma
06.2022 - 06.2023
Manufacturing Technician - ICU Medical, Inc.
12.2021 - 05.2022
Phlebotomy Technician - We Are Blood
06.2020 - 10.2021
Customer Service Representative - Teleperformance USA
11.2019 - 06.2020
Crosby High School - High School Diploma,
08.2006 - 06.2010
Keiser University - Associate of Applied Science, Medical Administrative Billing and Coding
Training Center of Central Texas - Vocational Education and Training, Medical Assisting
Keiser University - Associate in Medical Assisting,
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