LaChama Daffin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Tax Examining Technician
Department Of The Treasury
04.2024 - Current
- Identified and resolved errors or discrepancies in tax returns
- Review and analyzed tax returns for accuracy
- Work independently and with minimal supervision
Picker
Petsmart Distribution
04.2023 - 05.2024
- Maintained accurate inventory records, ensuring timely and efficient order fulfillment
- Packaged and labeled products according to company standards
- Adhered to all safety regulations and procedures, maintain a safe work environment
Customer Service Specialist
TSYS Global Payments
07.2021 - 03.2023
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Learning Specialist
VXI Global Solutions
07.2019 - 07.2021
- Conducts annual training and development needs assessment
- Develops training and development programs and objectives
- Administers spending against the departmental budget
- Obtains and /or develops effective training materials utilizing a variety of media
- Trains and coaches managers, supervisors and others involved in employee development efforts
- Plans, organizes, facilitates and orders supplies for employee development and training events
- Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources
- Conducts follow-up studies of all completed training to evaluate and measure results
- Modifies programs as needed
- Exemplifies the desired culture and philosophies of the organization
- Works effectively as a team member with other members of management and the HR staff
Remote Recruiter
VXI Global Solutions
01.2017 - 07.2019
- Coordinate with the hiring party to assess their needs
- Contact potential recruits over the phone or email
- Utilize multiple avenues to build a candidate pool
- Provide guidance and instruction throughout the hiring process
- Follow up with both employers and job seekers
Education
High School Diploma -
Jackson High School
05-2002
Skills
- Active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity
- RELEVANT SKILLS
- Ability to accurately identify and assess talent through thorough research and screening
- Skilled in offer and contract negotiations
- Teamwork orientation
- Analytical mindset
Timeline
Tax Examining Technician
Department Of The Treasury
04.2024 - Current
Picker
Petsmart Distribution
04.2023 - 05.2024
Customer Service Specialist
TSYS Global Payments
07.2021 - 03.2023
Learning Specialist
VXI Global Solutions
07.2019 - 07.2021
Remote Recruiter
VXI Global Solutions
01.2017 - 07.2019
High School Diploma -
Jackson High School