LaChandra Hollis
1004 Oak ,LA
Summary
Results-driven Sales Associate with expertise in customer service and sales. Achieved consistent sales targets through effective relationship building and problem-solving, ensuring exceptional customer experiences.
Dedicated sales specialist with extensive experience in customer service and inventory management. Proven ability to collaborate with team members to drive sales results while maintaining high standards of customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
DIRECTV
Remote
2020 - Current
- Assisted customers in selecting services and products tailored to their needs.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and service offerings to enhance customer experience.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Conducted inventory checks to ensure product availability and accurate stock levels.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Mobile Repair Technician
AT&T
REMOTE
03.2015 - 10.2019
- Diagnosed and repaired mobile devices, ensuring efficient service delivery to customers.
- Utilized specialized tools for troubleshooting hardware and software issues in various mobile models.
- Assisted customers with device setup, providing clear instructions and support for optimal user experience.
- Maintained inventory of repair parts and tools, ensuring readiness for daily operations.
- Trained new technicians on best practices for repairs and customer interactions, enhancing team effectiveness.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Assisted customers remotely via phone or email when in-person repairs were not feasible or practical.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
Education
Associate of Science -
Franklin Parish High School
Winnsboro, LA05-2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Exceptional customer service
- Relationship building
- Money handling
- Stocking and receiving
- Sales expertise
- Product sales
- Meeting deadlines
- Sales training
Timeline
Mobile Repair Technician
AT&T
03.2015 - 10.2019
Sales Associate
DIRECTV
2020 - Current
Associate of Science -
Franklin Parish High School