LACHELLE HARRIS
MHA
Pittsboro,IN
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
WORKSITE BENEFITS AGENT
Globe Life And Accident Insurance Company
08.2023 - Current
- Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.
- Established a culture of continuous learning within the agency, promoting professional development and career growth opportunities for team members.
- Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
- Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
CLINIC ADMISSIONS ASSOCIATE
ACTION BEHAVIOR CENTERS
08.2022 - 07.2023
- Using cold-calling, email and Google Suite to manage 20+ applicant calls for the ABA program per day.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Developed and maintained business relationships with referring agencies to increase business opportunities. Provided Facility tours.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
CLINICAL PROGRAM ASSISTANT MANAGER
SAN MARCOS TREATMENT CENTER
01.2019 - 12.2020
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Ensuring that crisis and safety plan has been developed and/or reviewed when indicated
- Helped with planning schedules for 20 technicians and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
Education
Master of Healthcare Administration -
TEXAS WOMAN'S UNIVERSITY
Houston, TX 01.2021 - 05.2023
Bachelor of Science - Family And Consumer Sciences Communication
Texas State University
San Marcos, TX 08.2014 - 05.2019
Skills
Central Reach/Salesforce
Certification
IHI- Basics in Quality & Safety
Timeline
WORKSITE BENEFITS AGENT
Globe Life And Accident Insurance Company
08.2023 - Current
CPR & AED Basic Life
04-2023
CLINIC ADMISSIONS ASSOCIATE
ACTION BEHAVIOR CENTERS
08.2022 - 07.2023
IHI- Basics in Quality & Safety
07-2022
Lean Six Sigma White Belt
07-2022
Registered Behavior Technician
04-2021
Master of Healthcare Administration -
TEXAS WOMAN'S UNIVERSITY
01.2021 - 05.2023
CLINICAL PROGRAM ASSISTANT MANAGER
SAN MARCOS TREATMENT CENTER
01.2019 - 12.2020
Bachelor of Science - Family And Consumer Sciences Communication
Texas State University
08.2014 - 05.2019