Lachonda Palmer
Orlando
Summary
Skilled nail care professional dedicated to high standards and achieving results. Proven ability to deliver personalized manicures and pedicures while ensuring hygienic and enjoyable client experience. Known for strong team collaboration skills and adaptability to changing client needs, with expertise in nail care techniques and customer service excellence.
Overview
14
14
years of professional experience
Work History
Nail Technician
Unveiled Nails
Orlando, FL
01.2017 - Current
- Cultivate and sustains a loyal customer base through exemplary service delivery.
- Oversees scheduling and coordination of client appointments.
- Provides exceptional nail care services, ensuring customer satisfaction and repeat business.
- Executes a variety of manicure and pedicure techniques to enhance client experience.
- Maintains cleanliness and organization of workstations, adhering to health and safety standards.
- Retains a 5☆ review in customer satisfaction.
Driver
Lynx
Orlando, FL
01.2015 - 01.2017
- Assisted passengers with inquiries, providing exceptional customer service and support.
- Managed fare collection processes, maintaining accurate financial records during shifts.
- Implemented safety protocols to enhance passenger security and comfort during transit.
Driver
Access Lynx
Orlando, FL
11.2011 - 12.2014
- Assisted passengers with boarding and disembarking, providing exceptional customer service.
- Monitored traffic conditions and adjusted routes to optimize travel time and efficiency.
- Collaborated with dispatch team to coordinate schedules and address passenger needs promptly.
- Ensured safe, timely transport for passengers with disabilities and special needs.
Education
High School Diploma -
Orlando Tech
Orlando, FL01-1992
No Degree - Driver Training
MTA Truck Driving School
Orlando, FL09-2001
Skills
- Customer Service Excellence
- Problem Solving
- Team Leadership
- Sanitation procedures
- Relationship building
- Appointment management
- Product knowledge
- Verbal and written communication
- Training and coaching
- Customer education
- Detail-oriented
- Time management
Timeline
Nail Technician
Unveiled Nails
01.2017 - Current
Driver
Lynx
01.2015 - 01.2017
Driver
Access Lynx
11.2011 - 12.2014
High School Diploma -
Orlando Tech
No Degree - Driver Training
MTA Truck Driving School